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Guest Services Supervisor

2 months ago

Milwaukee, Wisconsin, United States White Lodging Full time
About Us

Compensation:
$54,000-58,000
White Lodging is a premier developer and operator of a collection of distinguished hotels, vibrant rooftop bars, and exquisite dining establishments in some of the most desirable urban locations. We understand that the essence of hospitality is rooted in how we make individuals feel. As a Front Desk Manager, you will play a pivotal role in embodying this ethos while fostering an environment that encourages personal and professional growth.

Key Responsibilities

  • Oversee daily operations of the Front Office department, ensuring smooth shift transitions.
  • Provide guidance, training, and management of shift flow while mentoring front desk personnel and supervisors.
  • Develop proactive staffing strategies and assist in the recruitment process.
  • Deliver exceptional service to guests and ensure that team members uphold the same standard, acting as a representative of our brand.
  • Engage in hands-on responsibilities as necessary, including financial management, payroll, and scheduling.

Qualifications

  • Required experience in hotel front desk operations.
  • Prior leadership or supervisory experience in any sector is essential.
  • Experience in a Westin hotel or similar upscale establishment is advantageous.
  • A strong commitment to service excellence with a positive, proactive demeanor.
  • A genuine interest in developing and mentoring team members to create a thriving workplace.
  • Ability to creatively address challenges and implement strategies to achieve results.

Benefits

  • Comprehensive Medical, Dental, and Vision insurance from day one.
  • Generous Vacation/Paid Time Off (PTO) policy with rollover options.
  • Access to wellness resources at no cost.
  • Unlimited referral bonuses.
  • 401(k) plan with company matching contributions.
  • Healthcare concierge services.
  • Opportunities for leadership development.
  • Tuition reimbursement programs.
  • Discounts on accommodations, dining, and various travel/entertainment options.
  • Multiple properties in each market, offering further career advancement opportunities.

White Lodging is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer.

Location Code: 7112