Automotive Service Coordinator
2 weeks ago
Position Summary
The Automotive Service Coordinator at Hellman Chevrolet plays a crucial role in customer interaction by welcoming clients, understanding their vehicle concerns, and determining the necessary services. This position involves preparing service orders and communicating with customers regarding any additional repairs that may be required. A fundamental knowledge of automotive repair and diagnostics is essential for success in this role.
Key Responsibilities
- Informs customers about essential services for regular maintenance.
- Assists in diagnosing mechanical issues through customer inquiries or visual inspections.
- Discusses inspection findings with customers, recommends corrective actions, and generates work orders for required repairs.
- Creates detailed repair orders that outline time, costs, and labor estimates for services.
- Documents customer concerns on repair orders to aid technicians in problem identification.
- Communicates the performed services and associated charges to customers.
- Addresses customer complaints effectively.
- Schedules service appointments efficiently.
- Collects customer and vehicle information prior to their arrival when feasible.
- Welcomes customers promptly and gathers vehicle details.
- Conducts test drives with customers as necessary to verify issues or refer to technicians.
- Reviews service history, inspects vehicles, and suggests additional services as needed.
- Educates customers on vehicle care and the importance of adhering to manufacturer maintenance guidelines.
- Provides accurate written estimates for labor and parts.
- Establishes expected service completion times and checks with the dispatcher as needed.
- Secures customer signatures on repair orders and provides copies for their records.
- Determines customer payment methods and obtains necessary credit approvals.
- Informs the dispatcher of incoming work.
- Monitors repair progress throughout the day, updating customers on any changes to estimates or timelines, and obtains authorization for additional repairs.
- Implements and maintains a service marketing strategy.
- Reviews completed repair orders to ensure all work is finished and properly documented.
- Ensures vehicles are parked in designated areas, secured, and that keys are stored appropriately.
- Keeps service department documentation, pricing guides, and menus current.
- Implements quality control measures to minimize repeat repairs.
- Maintains high standards of customer satisfaction.
- Handles phone inquiries regarding appointments and ongoing work.
- Inspects vehicles for bodywork needs, informing customers and providing estimates as necessary.
- Maintains a professional appearance and a clean work environment.
- Performs other duties as assigned.
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