Senior Director of Business Integration

4 days ago


Melville, New York, United States Accommodations Plus International Full time
Job Summary

We are seeking a highly skilled and experienced Senior Director of Business Integration to spearhead our team responsible for the strategic development, integration, and operation of our technology solutions within the airline, rail, and cruise line sectors.

Key Responsibilities
  • Lead client engagements, including conducting on-site operations research to develop client service initiatives
  • Engage with clients to take detailed briefs and clarify project-specific requirements
  • Serve as an experienced operations research resource, offering problem resolution and documenting findings and alternative approaches
  • Assist in developing strategic applications to improve client services
  • Maintain close working relationships with internal and external clients
  • Collaborate with cross-functional teams to gather business requirements and develop system designs and interface specifications
  • Ensure quality control through evaluation, insight, and support of integration and IT applications and services
  • Provide periodic project status updates to the SVP Head of Product
  • Work closely with the Account Management team to consistently meet client needs
Requirements
  • 10+ years of experience in business integrations and/or crew management & scheduling; minimum of 5 years in a supervisory role leading team members
  • Bachelor's degree in operations research, computer science, mathematics, finance, or econometrics. A Master's degree in a related field is desirable
  • Leadership and Communication: Strong communicator with the ability to lead and manage professional teams, and establish robust working relationships with clients, stakeholders, and team members
  • Change Management: Expertise in managing change within an organization, ensuring smooth transitions and minimal disruption to operations
  • Strategic Planning: Develop and execute integration strategies that align with the company's overall business goals and objectives
  • Business and Technical Acumen: Comprehensive understanding of business operations, processes, and technical solutions, including experience with API technologies and client interfaces
  • Operations Research: Advanced problem-solving and analytical skills to deliver effective solutions for clients and the team
  • Project Management: Demonstrated experience in managing complex projects from inception to completion, including budgeting, planning, and resource allocation
  • Quality Control and Assurance: Proficiency in evaluating, analyzing, and supporting integration and IT applications and services to ensure they meet quality and performance standards
  • Multitasking and Time Management: Ability to manage multiple projects and priorities simultaneously, work under pressure, and maintain high attention to detail
  • Interpersonal and Customer Service: Exceptional customer service skills and the ability to build and maintain strong relationships with clients, stakeholders, and team members
Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and other technology tools.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.



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