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Vice President of Business Operations
2 months ago
The Vice President of Business Operations will lead a dedicated team focused on the strategic advancement, integration, and management of our technological solutions across the airline, rail, and cruise line industries. This position reports directly to the Senior Vice President of Product and requires collaboration with various departments to collect business requirements, formulate system designs, and establish interface specifications. The VP of Business Operations will guarantee quality assurance through thorough assessment, insights, and support of integration and IT applications and services.
Key Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Direct client interactions, including conducting on-site operational analysis to develop client service strategies.
- Engage with clients to gather detailed project briefs and clarify specific project requirements.
- Act as a seasoned operations research expert, providing problem-solving assistance and documenting findings and alternative solutions.
- Support the development of strategic applications aimed at enhancing client services.
- Maintain strong working relationships with both internal and external clients.
- Serve as the primary on-site client liaison for integration consulting initiatives.
- Collaborate with cross-functional teams to collect business requirements and create system designs and interface specifications.
- Ensure quality assurance through evaluation, insights, and support of integration and IT applications and services.
- Provide regular project status updates to the Senior Vice President of Product.
- Work closely with the Account Management team to consistently fulfill client needs.
- 10+ years of experience in business operations and/or crew management & scheduling; at least 5 years in a leadership role managing team members.
- Bachelor's degree in operations research, computer science, mathematics, finance, or econometrics. A Master's degree in a related field is preferred.
- Certifications: Professional certifications related to project management (e.g., PMP, PRINCE2) or business analysis (e.g., CBAP) are advantageous.
- Leadership and Communication: Excellent communicator with the capability to lead and manage professional teams, and build strong working relationships with clients, stakeholders, and team members.
- Change Management: Proficient in managing organizational change, ensuring smooth transitions and minimal disruption to operations.
- Strategic Planning: Formulate and implement integration strategies that align with the organization's overall business objectives.
- Business and Technical Acumen: In-depth understanding of business operations, processes, and technical solutions, including experience with API technologies and client interfaces.
- Operations Research: Advanced analytical and problem-solving skills to deliver effective solutions for clients and the team.
- Project Management: Proven experience in managing complex projects from inception to completion, including budgeting, planning, and resource allocation.
- Quality Control and Assurance: Expertise in evaluating, analyzing, and supporting integration and IT applications and services to ensure they meet quality and performance standards.
- Multitasking and Time Management: Ability to manage multiple projects and priorities simultaneously, work under pressure, and maintain high attention to detail.
- Interpersonal and Customer Service: Outstanding customer service skills and the ability to foster strong relationships with clients, stakeholders, and team members.
Full-time, Monday through Friday, during normal core business hours and as required on evenings and weekends unless otherwise specified.
Supervisory Responsibility
Yes
Travel Requirements
20%
Compensation
The anticipated annual salary range for this position is $150,000 - $175,000 and is commensurate with experience.
About Us
The Ladders is a leader in providing innovative solutions for crew accommodation, transforming how businesses manage travel. Our technology platform optimizes the entire crew planning process, enhancing daily operations and improving the crew layover experience. Our proprietary technology, mobile solutions, and experienced team position us to offer clients a comprehensive, end-to-end platform that integrates seamlessly into their processes. We seek dynamic, creative, and tech-savvy individuals to join our team. If you are committed to hard work, delivering exceptional service, and providing innovative solutions to our clients, The Ladders may be the right fit for you.
Additional Responsibilities
Responsibilities may evolve based on business needs.
This position may involve additional duties if designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO), or Information Assurance Accounting Officer (IAAO).
Work Environment
This role operates in a professional office setting. Standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines are routinely used.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
The Ladders is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is committed to this policy in all aspects of recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.