Current jobs related to Customer Success Specialist - Atlanta, Georgia - Tek Experts

  • Customer Success Specialist II

    1 month ago

    Atlanta, Georgia, United States TK Elevator Full time

    Job Title: Customer Success Specialist IIThe first three letters in workplace safety are Y-O-U. At TK Elevator, we are seeking an experienced Customer Success Specialist II to join our team in Atlanta, GA.Job Summary:The Customer Success Specialist will ensure success for TKE Digital Services customer-facing projects and services in North America. This...

  • Customer Success Specialist

    4 weeks ago

    Atlanta, Georgia, United States United Parcel Service Inc. Full time

    Customer Success Specialist - COD OperationsAt United Parcel Service Inc., we are seeking a highly skilled Customer Success Specialist - COD Operations to join our team. This role will collaborate cross-functionally with Finance, Sales, Operations, and other departments to respond to internal and external customer requests, resolve customer issues, conduct...

  • Customer Success Specialist

    4 weeks ago

    Atlanta, Georgia, United States New Relic Full time

    We are seeking a highly motivated and customer-centric individual to join our Customer Advocate team at New Relic. As a key member of our team, you will play a pivotal role in driving customer retention, expansion, and adoption of our platform.Key responsibilities include:Securing renewals and mitigating churn for both serve self and subscription...

  • Demand Planning Specialist

    4 weeks ago

    Atlanta, Georgia, United States SUCCESS KOREA Full time

    Demand Planning SpecialistAt SUCCESS KOREA, we are seeking a highly skilled Demand Planning Specialist to join our team. As a key member of our supply chain team, you will be responsible for developing and maintaining demand and inventory plans to ensure business success.Key Responsibilities:Develop and maintain demand and inventory plans for Wilson...

  • Digital Verification Specialist

    4 weeks ago

    Atlanta, Georgia, United States SUCCESS KOREA Full time

    Job Title: Digital Verification SpecialistCompany: SUCCESS KOREAJob Description:We are seeking a skilled Digital Verification Specialist to join our team in Seoul. As a Digital Verification Specialist, you will be responsible for ensuring the functional behavior of our various CMOS image sensors.Key Responsibilities:* Extract verification objectives from...

  • Demand Planning Specialist

    4 weeks ago

    Atlanta, Georgia, United States SUCCESS KOREA Full time

    Job SummaryAs a Demand Planning Specialist at SUCCESS KOREA, you will play a key role in driving the demand planning process across functions to find the proper demand level to secure business. Your primary responsibility will be to create a demand plan that serves as a base for sales and supply activities, aimed at maximizing customer satisfaction and...

  • Demand Planning Specialist

    4 weeks ago

    Atlanta, Georgia, United States SUCCESS KOREA Full time

    Demand Planning Role OverviewAt SUCCESS KOREA, we are seeking a skilled Demand Planning Specialist to join our team. As a key member of our supply chain department, you will be responsible for driving the demand planning process across functions to ensure proper demand levels and sufficient stock levels to secure business success.Key Responsibilities:Develop...

  • Customer Success Manager

    1 month ago

    Atlanta, Georgia, United States Incident IQ LLC Full time

    Customer Success ManagerAt Incident IQ LLC, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our K-12 education customers. Your primary goal will be to foster strong, long-lasting relationships with our customers, drive...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States NICE Full time

    Customer Success Manager Job DescriptionAbout the Role:The Customer Success Manager is a key member of our team, responsible for ensuring high customer satisfaction and driving product adoption among our cloud customer base. This role involves working closely with customers to understand their business needs and providing tailored solutions to meet those...

  • Customer Success Manager

    1 month ago

    Atlanta, Georgia, United States Incident IQ Full time

    Job Title: Manager, Customer SuccessAt Incident IQ, we are seeking a highly skilled and experienced Manager, Customer Success to join our team. As a key member of our Customer Success Organization, you will be responsible for overseeing a small team of Customer Success Managers (CSMs) to drive high-quality service delivery and client satisfaction through...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States QGenda Full time

    About QGendaQGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce.Job SummaryWe're seeking a Customer Success Manager to join our Customer Experience (CX) organization. As a critical member of our team, you will...

  • Customer Success Associate

    4 weeks ago

    Atlanta, Georgia, United States Randstad Full time

    Customer Success AssociateWe are seeking a highly motivated and driven individual to join our team as a Customer Success Associate. This role is ideal for someone who is passionate about sales and customer relationships.Key Responsibilities:Learn about the cyber-security marketplace to best meet customer needsStrategically generate new leads through...

  • Customer Success Professional

    3 weeks ago

    Atlanta, Georgia, United States OpenGov Full time

    Senior Customer Success ManagerAt OpenGov, we're passionate about powering more effective and accountable government. We're seeking an exceptional Senior Customer Success Manager to join our team and help us achieve this mission.About the Role:Work closely with customers, account executives, product leadership, and field leadership to proactively improve...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States Slip Robotics Full time

    Job SummarySlip Robotics is a venture-backed supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. We're looking for a skilled Customer Success Manager to oversee various customer-centric activities throughout the contract lifecycle, ensuring customer satisfaction and retention.Key...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States IronScales Ltd. Full time

    Role OverviewAs a key member of our Customer Success team at IRONSCALES Ltd., you will play a pivotal role in driving customer satisfaction and retention. Your primary objective will be to establish and maintain strong relationships with our global clients, ensuring they derive maximum value from our email security solutions. This involves proactive...

  • Customer Success Advocate

    4 weeks ago

    Atlanta, Georgia, United States UPS Full time

    Job Summary: We are seeking a skilled Customer Success Representative to join our team at UPS. In this role, you will work closely with customers and business partners to ensure successful setup and onboarding of customers onto their UPS Capital solution.Key Responsibilities:Support the activation and onboarding of customers to expedite transaction...

  • Customer Success Professional

    4 weeks ago

    Atlanta, Georgia, United States IronScales Ltd. Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Customer Advocate to join our team at IRONSCALES Ltd. As a key member of our Customer Success department, you will play a vital role in ensuring the success of our customers by providing exceptional support and guidance in the use of our email security solutions.Key ResponsibilitiesCustomer...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States Slip Robotics Full time

    Job DescriptionAt Slip Robotics, we are seeking a highly skilled Customer Success Manager to join our team. This role is pivotal in ensuring customer satisfaction and retention, overseeing various customer-centric activities throughout the contract lifecycle.The ideal candidate will have a background in handling multiple customer accounts simultaneously,...

  • Customer Onboarding Specialist

    4 weeks ago

    Atlanta, Georgia, United States Intuit Full time

    About the RoleWe are seeking a highly skilled Onboarding Specialist to join our team at Mailchimp. As an Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our customers, providing them with the necessary tools and support to get the most out of our platform.Key Responsibilities:Develop and implement onboarding...

  • Kubernetes Customer Success Engineer

    4 weeks ago

    Atlanta, Georgia, United States Veeam Software Full time

    Job DescriptionVeeam Software, a global leader in data protection and ransomware recovery, empowers organizations to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud environments.The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments, providing...

Customer Success Specialist

1 month ago

Atlanta, Georgia, United States Tek Experts Full time

Overview:

We are seeking a highly skilled Customer Success Manager to serve as the primary point of contact for our customers. This role will be responsible for supporting and managing customer requests, gathering information from our technical teams, and communicating findings and resolutions directly to the customer via various channels.

Responsibilities:

  • Serve as the single point of contact for customers, supporting client customer service by gathering information needed to resolve cases, setting expectations, and delivering guidance on resolutions.
  • Manage the end-to-end customer case lifecycle to ensure incidents are resolved accurately and timely, proactively following up and engaging with the customer.
  • Interact and collaborate cross-functionally with internal teams to resolve cases, including Support Renewals, Marketing, Support Delivery, and Product Management.
  • Maintain the client database, keeping customer information reconciled and up to date.
  • Maintain documentation for all cases, including queries, process steps, resolutions consistent with commitments, and prescribed protocols, always protecting confidential and sensitive information.

Requirements:

  • Up to 2 years of experience in a customer service, customer support or related technical support role and basic understanding of technology-based and customer support are required.
  • Proficiency in both written and spoken English required.
  • Higher-level education in a technology discipline or technical certifications preferred.
  • Proficiency in MS Office, including Outlook, PowerPoint, Excel, etc., required.
  • Experience in customer care, pre-sales, account management, quality assurance, or IT required.
  • Customer obsession, initiative, and drive to exceed expectations required.
  • Creativity, adaptability, and strong problem-solving skills required.
  • Ability to work independently but know when to collaborate required.

About Tek Experts:

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We are problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.