Retail Operations Supervisor

2 weeks ago


Chicago, Illinois, United States The Tile Shop, Inc. Full time
Overview:

The Tile Shop, Inc. is dedicated to excellence in home decor, providing an extensive range of high-quality tile products and exceptional customer service.

Key Responsibilities:
  • Recruit, train, and nurture a proficient team of Sales Associates.
  • Coach staff on company policies, operational procedures, and their specific roles.
  • Engage with customers proactively to foster enduring relationships.
  • Drive sales of tile and related merchandise to surpass customer expectations.
  • Acquire comprehensive knowledge of store and warehouse operations.
  • Set a positive example to meet and exceed sales targets.
  • Understand the installation process and products to effectively inform customers.
  • Keep customers updated on the status of their product deliveries.
  • Uphold professional standards to maintain the integrity of The Tile Shop brand.
  • Create work schedules for Associates and Warehouse Personnel.
  • Ensure accuracy in inventory management.
  • Adhere to sound business practices consistently.
  • Perform additional duties as assigned.
Compensation:

First-year income potential ranges from $60,000 to $75,000 at target.

Qualifications:
  • Availability on weekends is essential.
  • A minimum of 1 year of experience in retail management is required.
  • Demonstrated ability to build, develop, and inspire a sales team.
  • A strong work ethic with a commitment to exceeding expectations.
  • Ability to collaborate effectively in a fast-paced, commission-driven environment.
  • Willingness to learn and grow through feedback.
  • Exhibit a positive attitude and infectious enthusiasm.
  • Detail-oriented with exceptional organizational skills.
Design Acumen:

Ability to combine various styles, colors, and textures effectively.

Skills:
  • Basic mathematical and computer skills are necessary.
  • Proficiency in reading, writing, and speaking English.
  • Previous experience in a related field is preferred.
Additional Information:

At The Tile Shop, we prioritize the holistic development of our employees. Our benefits program reflects our commitment to you as a vital contributor to our success, featuring a competitive package that includes:

  • Medical Benefits
  • Health Savings Account (HSA)
  • Virtual Care
  • Vision Insurance
  • Life and AD&D Insurance
  • Short-Term and Long-Term Disability
  • Employee Assistance Program (EAP)
  • 401(k) Retirement Plan with Matching
  • Employee Discounts

The Tile Shop is an Equal Opportunity Employer.



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