Retail Operations Supervisor

2 weeks ago

Chicago, Illinois, United States Carter's Full time

Employee Type:

Regular If you are a CURRENT Carters employee, you MUST apply through the Internal Career Link within the My Career & Performance app. Do not apply using the below external application.

Carters, Inc. stands as the foremost branded marketer in North America, specializing in apparel exclusively for infants and young children. The Company encompasses the Carters and OshKosh Bgosh brands, which are among the most recognized names in the industry. These brands are available in leading department stores, national chains, and specialty retailers both domestically and internationally. Additionally, they are sold through over 1,000 Company-operated locations across the United States, Canada, and Mexico, as well as online. The Company’s Child of Mine brand is offered at Walmart, its Just One You brand is available at Target, and its Simple Joys brand can be found on Amazon. Carters also owns Skip Hop, a global lifestyle brand catering to families with young children. Carters is headquartered in Atlanta, Georgia. More information can be found on the company’s website.

POSITION OBJECTIVE

The primary objective of the Retail Operations Supervisor is to embody the Carters mission, vision, and values to foster a high-performing team that consistently achieves outstanding results. In collaboration with the Store Manager, the Supervisor is accountable for driving financial performance through exceptional store standards, implementation of company strategies, and positive customer interactions. The Supervisor aids the Store Manager in customer engagement, operational execution, personnel management, and merchandising.

KEY RESPONSIBILITIES

Team Management:

  • Communicates in a professional and effective manner with the store team, customers, and business partners.
  • Encourages a positive work atmosphere for both internal and external customers.
  • Assists the Store Manager in building and maintaining a successful team by participating in recruitment, interviewing, and team development.
  • Provides constructive feedback to the Store Manager regarding the performance and progress of Sales Managers and Associates.
  • Utilizes company resources to train and develop the store team to ensure the execution of all store operations; addresses performance issues as necessary.
  • Adapts management style as needed to lead and develop the team while establishing measurable, attainable, and actionable goals.
  • Recognizes and rewards exceptional performance to enhance employee engagement.

Performance Management

  • Promotes exemplary customer service consistently by engaging talent, encouraging positive customer interactions, and maintaining an inviting store presentation.
  • Models the brand’s customer service standards while coaching others towards success.
  • Effectively assesses the business and takes necessary actions to enhance results.
  • Assists the Store Manager in managing labor and payroll expenses to optimize sales and productivity.
  • Responsible for leading and executing an assigned Division of Responsibility (DOR) through careful planning and follow-through.
  • Performs Leader on Duty responsibilities by driving results and ensuring an exceptional customer experience.
  • Effectively manages payroll and supports scheduling to maximize sales and productivity.

Operational Processes:

  • Supports the management team with Asset Protection through consistent customer service, education, and operational controls.
  • Assists in the planning and execution of store processes and merchandise placement efficiently while adhering to brand guidelines.
  • Builds customer loyalty through company-sponsored initiatives.
  • Maintains company standards for a neat, clean, and organized store environment.
  • Monitors and complies with all safety regulations and policies as directed by the company.

QUALIFICATIONS

  • High school diploma or GED minimum requirement; BS/BA degree preferred.
  • Minimum of 3 years of experience in retail management.
  • Demonstrated leadership and supervisory capabilities.
  • Proven customer engagement skills.
  • Ability to communicate effectively with customers, team members, and supervisors.
  • Must be able to build relationships to foster teamwork and develop partnerships.
  • Ability to lead, direct, and manage multiple tasks simultaneously.
  • Basic computer proficiency.
  • Must be at least 18 years old.

PHYSICAL REQUIREMENTS

  • Ability to lift 40 pounds regularly.
  • Ability to stand for extended periods; climb up and down a ladder.
  • Frequent walking and standing; regular bending, stooping, and reaching.
  • Ability to travel as necessary.

AVAILABILITY REQUIREMENTS

  • Regular work frequency is required to maintain active employment status.
  • Changes in availability must be approved by the Store Manager and will be evaluated based on business needs.
  • Seven to eight-hour shifts with an average of hours per week, including evenings, weekends, and holidays.
  • A minimum of two closing shifts per week based on business needs.

NOTE: This job description is not intended to be exhaustive. The duties outlined may be modified or reassigned at the discretion of management, and the employee may be required to perform tasks not listed in this job description.

Carters is dedicated to fostering a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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