Technology Support Specialist

2 weeks ago


Richmond, Virginia, United States Jobot Full time
Exciting Career Advancement Potential

This position is hosted by: Jobot

About Us:

At Jobot, we harness the power of both human and artificial intelligence, guided by our core values that shape every interaction. We take our responsibilities seriously while maintaining a light-hearted approach. Kindness remains a cornerstone of our culture, and we believe that transparency and teamwork yield the best outcomes for all. Our 'Get a Job, Give a Job' initiative aims to enhance global employment opportunities.

Why Work With Us?

We prioritize exceptional customer service and are dedicated to the effective management of our IT systems. We are looking for a skilled IT support technician to assist clients with inquiries and challenges related to computer systems, hardware, and software. The technician will engage with customers both remotely and in person, guiding them through system configurations and troubleshooting processes, with a focus on efficient issue resolution. Ideal candidates will possess strong problem-solving abilities along with excellent communication and customer service skills.

Key Responsibilities

Technology Support and Troubleshooting:
  • Process Evaluation and Enhancement:
Develop and implement strategies to boost the efficiency of technology support services.
  • Advanced Troubleshooting:
Provide expert troubleshooting and devise solutions for complex hardware and software challenges.
  • Desktop and Workstation Support:
Offer support for Windows 10 and later operating systems.
Demonstrate proficiency with MS Office (365) and related email applications.
Manage network and local printers/plotters.
Exhibit expertise in Windows Server environments and associated technologies.
  • Basic Networking Management:
Oversee and resolve fundamental networking issues.
  • VOIP Device Support:
Troubleshoot and support VOIP devices.
  • Mobile Device Management:
Provide assistance for mobile devices and mobile device management (MDM) solutions.
  • Collaboration:
Work alongside cross-functional teams to investigate and resolve intricate problems.
Assist in domain administration, including user, device, and group management.

Communication and Assistance:
  • Professional Guidance:
Offer guidance on technology usage while maintaining professional communication with end-users.
  • Inventory Oversight:
Aid in managing and maintaining an inventory of IT assets, including computers, peripherals, and software licenses.

Organization:
  • Documentation:
Responsible for documenting various technology systems.
  • Collaboration and Time Management:
Frequently collaborate with colleagues, emphasizing the importance of maintaining a calendar and honoring time commitments.

Interested in learning more? Please apply to express your interest.

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