Technology Support Specialist
2 weeks ago
This position is hosted by: Jobot
About Us:
At Jobot, we harness the power of both human and artificial intelligence, guided by our core values that shape every interaction. We take our responsibilities seriously while maintaining a light-hearted approach. Kindness remains a cornerstone of our culture, and we believe that transparency and teamwork yield the best outcomes for all. Our 'Get a Job, Give a Job' initiative aims to enhance global employment opportunities.
Why Work With Us?
We prioritize exceptional customer service and are dedicated to the effective management of our IT systems. We are looking for a skilled IT support technician to assist clients with inquiries and challenges related to computer systems, hardware, and software. The technician will engage with customers both remotely and in person, guiding them through system configurations and troubleshooting processes, with a focus on efficient issue resolution. Ideal candidates will possess strong problem-solving abilities along with excellent communication and customer service skills.
Key Responsibilities
Technology Support and Troubleshooting:
- Process Evaluation and Enhancement:
- Advanced Troubleshooting:
- Desktop and Workstation Support:
Demonstrate proficiency with MS Office (365) and related email applications.
Manage network and local printers/plotters.
Exhibit expertise in Windows Server environments and associated technologies.
- Basic Networking Management:
- VOIP Device Support:
- Mobile Device Management:
- Collaboration:
Assist in domain administration, including user, device, and group management.
Communication and Assistance:
- Professional Guidance:
- Inventory Oversight:
Organization:
- Documentation:
- Collaboration and Time Management:
Interested in learning more? Please apply to express your interest.
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