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Technology Operations Specialist

2 months ago

Richmond, Virginia, United States Bank of America Full time
Job Summary

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We are seeking a highly skilled Technology Operations Specialist to join our team in Richmond, Virginia.

Key Responsibilities
  • Infrastructure Monitoring: Proactively identify and research potential production incidents using monitoring tools.
  • Incident Response: Respond to alerts regarding potential production incidents and escalate to advanced support as needed for problem resolution.
  • Trending and Analysis: Perform trending and analysis using monitoring tools and reports to proactively identify and address potential issues prior to production impact.
  • Environment Routing: Perform all environment routing, cycling, and implementation of splash pages.
  • Change Support: Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
  • Monitoring and Automation: Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
  • Incident Management: Execute procedures reliably and escalate appropriately to solve incidents quickly.
  • System Management: Manages stability, resiliency, reliability, and performance of supported systems.
  • Business Requirements: Fulfills requests from business users and operations and communicates technical status updates with appropriate teams.
  • System Design: Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment.
  • Change Implementation: Supports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications.
  • Release Support: Provides release support when needed and manages engagement across audiences.
  • Infrastructure Management: Provides full lifecycle management of the infrastructure and application environments.
Requirements
  • Experience: 5 years' experience in IT production support or equivalent.
  • Skills: Experience with Splunk, SiteScope, Tivoli Netcool/Web GUI, HVD, Windows, and ITIL/ITSM.
  • Qualifications: Basic understanding/exposure to ITIL/ITSM, working knowledge of business or function for which technical support is needed to diagnose or resolve problems, and proven team player who can work comfortably in a multicultural environment.
Preferred Qualifications
  • ITIL Certification: ITIL Foundation/Intermediary certification.
  • ITIL Experience: Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management.