Veterinary Front Desk Coordinator

1 week ago


Greenwood, Indiana, United States Alliance Animal Health Full time

About the Role:

We are seeking a highly organized and compassionate Veterinary Front Desk Coordinator to join our team at Alliance Animal Health. As a key member of our front office team, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities:

  • Maintain the visual appeal of the hospital reception area, ensuring a welcoming and comfortable environment for clients and their pets.
  • Greet and welcome clients, answer questions, and triage client concerns in a calm and professional manner.
  • Answer phone calls and direct them to the appropriate party for resolution.
  • Schedule appointments to maximize efficiency and daily flow, ensuring a smooth and seamless experience for clients.
  • Check in and check out clients, process payments, and maintain accurate records.
  • Provide friendly emotional support to clients and their pets during times of need, demonstrating compassion and discretion.

Requirements:

  • 1+ year of experience in a veterinary or medical front office setting.
  • Compassionate and calm demeanor, with excellent communication and interpersonal skills.
  • Highly organized and able to multitask, with strong computer skills and attention to detail.
  • Self-starter with a desire to continue advancing knowledge and skillset.

What We Offer:

  • Comprehensive benefits package, including health, dental, vision, liability, and 401(k) matching.
  • Employee Assistance Program and paid vacation and sick time.
  • Paid Bereavement Program and Paid Parental Leave Program.
  • Competitive compensation and Continuing Education Allowance.
  • Tuition Assistance Program and access to a CVA/CVT/CVPM Partnership through Penn Foster.
  • Career Development Opportunities and Referral Bonus Program.


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