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Healthcare Service Coordinator

2 months ago

Greenwood, South Carolina, United States Carolina Health Centers, Inc. Full time
Job Overview

POSITION SUMMARY:

The Healthcare Service Coordinator embodies the values of Carolina Health Centers, Inc. and plays a crucial role in managing the front office operations while ensuring exceptional patient care. This individual is tasked with supporting the management team in guiding, mentoring, and coordinating the front office personnel to enhance daily operational efficiency and patient satisfaction. A commitment to compassion and excellence in service delivery is essential, as is the ability to maintain professional boundaries while fostering a collaborative team environment.

The Healthcare Service Coordinator is expected to perform all responsibilities in alignment with CHC's Service Standards, which emphasize being Respectful, Responsible, and Responsive.

KEY RESPONSIBILITIES:

  • Oversee daily office operations to ensure smooth workflow.
  • Maintain a prominent presence in the office to monitor patient flow, address inquiries promptly, and resolve service-related issues.
  • Guide the Patient Service Representatives in their duties, providing constructive feedback and ensuring effective office coordination.
  • Address patient service challenges as they arise and escalate issues to management when necessary.
  • Assist in managing patient appointments and provider schedules to optimize service delivery.
  • Ensure timely handling of tasks from the patient portal and promote its usage among patients.
  • Collaborate with management to develop and implement new processes that enhance operational efficiency.
  • Foster open communication and strong working relationships with healthcare providers.
  • Act as a liaison between the front office staff and healthcare providers, facilitating effective collaboration.
  • Assist in training and coaching front office staff on best practices in customer service.
  • Maintain inventory of office supplies and ensure a well-organized workspace.
  • Adhere to HIPAA regulations and ensure patient confidentiality at all times.
  • Demonstrate empathy and attentiveness to patient needs, ensuring a supportive environment.
  • Comply with all safety protocols and report any workplace incidents to management.
  • Perform additional duties as assigned by management.

QUALIFICATIONS:

All employees of Carolina Health Centers, Inc. are expected to uphold the organization's values of honesty, integrity, and mutual respect.

Education:

  • High School diploma or equivalent experience required.
  • Associate's Degree or Certified Medical Assistant credential preferred.
  • Two to three years of experience in a healthcare office setting is preferred.

Work Experience:

  • Experience in office management with demonstrated leadership capabilities.
  • Familiarity with medical terminology is essential.
  • Valid driver's license and a clean driving record are required.
  • Bi-lingual in Spanish is a plus.

Skills:

  • Exceptional customer service skills and cultural competency.
  • Strong organizational, analytical, and interpersonal skills.
  • Proficient in written and verbal communication.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficient in EHR and Practice Management software, as well as Microsoft Office applications.

WORK ENVIRONMENT:

This role involves interaction with patients in a medical office setting, adhering to OSHA and HIPAA regulations. The position requires the ability to work under pressure and engage with a diverse patient population. Exposure to various health-related conditions is common, and staff must be prepared for the demands of a busy healthcare environment.