Customer Service Representative
6 days ago
**Job Summary**
At Visionworks of America, we are seeking a highly organized and customer-focused individual to join our team as a Retail Receptionist. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing appointments, and ensuring a seamless patient experience.
**Key Responsibilities:**
- Greet and assist customers in a professional and courteous manner.
- Schedule appointments according to our scheduling guidelines and ensure timely and efficient check-in and check-out processes.
- Answer phone calls, respond to patient inquiries, and provide accurate information in a timely manner.
- Collect payments, manage cash handling, and maintain accurate records.
- Monitor and perform other front desk tasks as needed to ensure a smooth and efficient operation.
- Offer current promotions and pricing guidelines to customers, discussing the benefits and features of our discount club card.
**Requirements:**
- One year of experience in a retail or customer service role, with optical experience preferred.
- High School diploma, GED, or 1-5 years of equivalent related job experience.
- Strong organizational skills and ability to work in a fast-paced environment.
- Ability to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time.
- Occasional standing, walking, and reaching with hands and arms.
- Frequent lifting and/or moving up to 20 pounds.
**Work Environment:**
The noise level in this location is moderate, with the use of computers, printers, and machines. Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis. Ability to initiate immediate interaction, coordination, and collaboration with team members, clients, and customers.
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