Patient Service Coordinator

2 weeks ago

Greenwood, United States Carolina Health Centers, Inc. Full time
Job DescriptionJob DescriptionDescription:

GENERAL DESCRIPTION:


The Patient Service Coordinator represents Carolina Health Centers and the assigned practice site in a professional manner and is responsible for assisting their manager with leading, coaching, and coordination of the front office staff in daily office processes and patient care. He or she should demonstrate compassion and personal commitment to excellence in serving patients, co-workers, and other key customer groups. They must consistently maintain professional boundaries while cultivating a team atmosphere amongst the front office staff, ensure patient confidentiality, and contribute to creating a patient-centered environment.


The Patient Service Coordinator knows, understands, and performs all duties in a manner that is consistent with CHC’s Service Standards (attached) that promise our employees will be Respectful, Responsible, and Responsive.



DUTIES AND RESPONSIBILITIES:

  • Performs day-to-day office duties
  • Maintains a visible presence at the site in order to monitor overall office flow, address questions in a timely manner, and identify patient service issues
  • Assists with directing duties of Patient Service Representatives providing input or feedback as needed. Responsible for effective office coordination
  • Intervenes with patient service issues/incidents as appropriate
  • Notifies and forwards information to supervisor regarding conflicts with patients and/or employees
  • Assists supervisor with handling customer/patient complaints involving Patient Service Representatives or forwards to the appropriate supervisor when necessary
  • Assists with daily provider schedules to ensure appropriate and adequate scheduling of appointments
  • Ensures problems with provider schedules are handled appropriately and in a timely manner
  • Assists supervisor with accommodating provider scheduling needs as much as possible and as appropriate under corporate guidelines
  • Ensures that tasks being received from the patient portal are handled in a timely manner. Ensures invitations for the patient portal are being offered and/or sent
  • Assist in the development and implementation of new processes or procedures as needed and appropriate
  • Sets priorities of office activities with guidance from supervisor
  • Maintains open communication and a good working relationship with providers
  • Acts as liaison between providers and Patient Service Representatives along with their supervisor
  • Assists with coordinating activities between Patient Service Representatives and nursing staff as needed
  • Makes deposits on a daily basis and forwards reports/receipts to the Finance Department as needed
  • Prints reports as needed and forwards to appropriate personnel
  • Assists in training and coaching Patient Service Representatives on customer service best practices
  • Assist with interviewing, training, and evaluating Patient Service Representatives as needed and appropriate
  • Stocks and orders office supplies as needed
  • Completes incident reports when appropriate
  • Maintains a well-kept lobby and work space
  • Maintains and requisitions office supplies as needed
  • Understands, abides by, and is able to explain HIPAA to patients as needed
  • Ensures patients understand the services we provide and the benefits of choosing us as their medical home
  • Exemplifies compassion and care for all patients by listening and addressing patient needs appropriately
  • Conforms to acceptable attendance and punctuality standards as assigned by Carolina Health Centers
  • Knowledgeable of emergency procedures
  • Complies with all safety rules and protocols, as established by Carolina Health Centers
  • Immediately reports any workplace injury to supervisor
  • Notifies supervisor when appropriate personnel are unavailable
  • Able to perform all duties listed in the Patient Service Representative Skills List
  • Performs other duties as required or assigned by supervisor

This job description is not designed to cover or contain an exhaustive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements:

REQUIREMENTS:


All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: honesty, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation.


In addition, this position requires:


Education:

  • High School diploma or equivalent experience
  • Two (2) year Associates Degree or Certified Medical Assistant preferred
  • Two (2) to Three (3) years’ experience in a medical office setting

Work Experience:

  • Office Management experience preferred with leadership ability
  • Knowledgeable of medical terminology
  • Must have a valid driver’s license and safe driving record
  • Bi-lingual in Spanish preferred

Licensure and Credentials:

  • None required

Skills:

  • Ability to demonstrate excellent customer service and strong cultural competency
  • Ability to adhere to strict confidentiality guidelines. Any breach of employee or patient confidentiality is grounds for immediate termination from this position.
  • Good interpersonal, organizational, and analytical skills required
  • Strong written/verbal communication and proofreading skills required
  • Teamwork orientation
  • Able to take and follow through with delegated tasks and accountability
  • Resourcefulness in problem solving
  • Proven organizational skills
  • Ability to facilitate inter-departmental cooperation and collaboration
  • Strong computer skills in EHR and Practice Management software
  • Beginner to intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint

Physical Abilities:

  • While performing the responsibilities of the Patient Service Coordinator, the employee is required to talk and hear in order to communicate with others.
  • The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard.
  • The employee is occasionally required to stand, walk, reach with arms and hands, and to stoop, kneel, or crouch. Walking may be moderate to extensive throughout the hospital setting.
  • Visual abilities required by this job include close vision with sometimes long periods of extended exposure to a computer screen.
  • The noise level in the work environment is usually quiet to moderate.
  • Minimal to moderate potential exposure to blood borne pathogens.
  • The employee must be capable of occasional travel within the Corporation’s service area.

Work Environment:

  • This position involves exposure to customer/patient elements. The work environment is that of a medical practice that enforces safe OSHA compliant practice. HIPAA rules and regulations are stringently enforced. The position requires staff to work under pressure at times and with a diverse population. As a medical office, exposure to communicable diseases, bodily fluids, toxic substances, sharps, and other conditions are common.
  • This job also operates in a professional office environment. This role routinely uses standard Office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.
  • Requirement for out-of-town and/or overnight travel is minimal.

  • Patient Care Coordinator

    2 weeks ago

    Greenwood Village, United States HearingLife Full time

    Overview Position Summary: HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is...

  • Patient Service Representati- bilingual

    2 weeks ago

    Greenwood, United States Carolina Health Centers, Inc. Full time

    Job DescriptionJob DescriptionDescription:Must be fluent in English and Spanish.GENERAL DESCRIPTION:Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of contact for patients, visitors and callers. This position provides daily support for the practice...

  • Service Coordinator

    6 days ago

    Greenwood, South Carolina, United States AppleTree Staffing Full time

    Job DescriptionJob DescriptionWe are currently seeking a Service Coordinator in GreenwoodCompany Overview:Our client has been an employee-owned company since 1962, they offer a wide range of projects nationwide, with dedicated teams for estimating, preconstruction, and preventative maintenance. Equipped with cutting-edge technology and extensive training,...

  • Patient Care Coordinator

    2 months ago

    Greenwood, United States CPI Health Full time

    Job DescriptionJob DescriptionDescription:CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a...

  • Patient Care Coordinator

    3 weeks ago

    Greenwood, United States CPI Health Full time

    Job DescriptionJob DescriptionDescription:CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a...

  • Patient Services Representative

    2 months ago

    Greenwood, United States Goodman Campbell Brain and Spine Full time

    Job DescriptionJob DescriptionGoodman Campbell TeamAt Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality. We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a...

  • Patient Services Representative

    2 months ago

    Greenwood, United States Goodman Campbell Brain and Spine Full time

    Job DescriptionJob DescriptionGoodman Campbell TeamAt Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality. We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a...

  • Patient Services Representative

    3 weeks ago

    Greenwood, United States Goodman Campbell Brain and Spine Full time

    Job DescriptionJob DescriptionGoodman Campbell TeamAt Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality. We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a...

  • Patient Care Coordinator Plastic Surgery Office

    2 months ago

    Greenwood, United States OnCall Medical Aesthetics Recruiting Full time

    Job DescriptionHamilton Facial Plastic Surgery has an excellent opportunity for a Patient Care Coordinator available within our Plastic Surgery clinic. If you are looking for challenging work, you will find it at Hamilton Facial Plastic Surgery. The PCC is responsible for scheduling all surgeries, quoting cosmetic surgeries, obtaining payments for surgeries,...

  • Patient Care Coordinator Plastic Surgery Office

    6 days ago

    Greenwood, Indiana, United States OnCall Medical Aesthetics Recruiting Full time

    Job DescriptionHamilton Facial Plastic Surgery has an excellent opportunity for a Patient Care Coordinator available within our Plastic Surgery clinic. If you are looking for challenging work, you will find it at Hamilton Facial Plastic Surgery. The PCC is responsible for scheduling all surgeries, quoting cosmetic surgeries, obtaining payments for surgeries,...

  • Patient Service Rep

    2 months ago

    Greenwood, United States eCommunity Full time

    Join CommunityCommunity Health Network was created by our neighbors, for our neighbors. Over 60 years later, community is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits...

  • Patient Service Representative Float

    2 months ago

    Greenwood, United States Carolina Health Centers, Inc. Full time

    Job DescriptionJob DescriptionDescription:This is a full time position that floats to the following counties: Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens.DescriptionThe Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of...

  • Patient Service Rep

    3 weeks ago

    Greenwood, United States Community Health Network Full time

    Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and...

  • Patient Advocate

    3 weeks ago

    Greenwood, United States Purpose Home Health Full time

    We Pay Daily!Are you searching for a Purpose? PurposeCare is Bringing Healthcare Home, and we want you to join our family!PurposeCare and its affiliate companies are looking for a qualified, dependable, honest, reliable, Patient Advocate to support the referral process of our clients. PurposeCareis a leading provider of home care and home health services in...

  • Patient Advocate

    2 weeks ago

    Greenwood, United States Purpose Home Health Full time

    We Pay Daily! Are you searching for a Purpose? PurposeCare is Bringing Healthcare Home, and we want you to join our family! PurposeCare and its affiliate companies are looking for a qualified, dependable, honest, reliable, Patient Advocate to support the referral process of our clients. PurposeCare is a leading provider of home care and home health...

  • Bilingual Float Patient Service Representative

    2 weeks ago

    Greenwood, United States Carolina Health Centers, Inc. Full time

    Description:This is a full time position that requires working in the following counties: Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens.Bilingual in Spanish is required.DescriptionThe Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the...

  • Bilingual Float Patient Service Representative

    2 weeks ago

    Greenwood, United States Carolina Health Centers, Inc. Full time

    Description:This is a full time position that requires working in the following counties: Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens.Bilingual in Spanish is required.DescriptionThe Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the...

  • Bilingual Float Patient Service Representative

    2 months ago

    Greenwood, United States Carolina Health Centers, Inc. Full time

    Job DescriptionJob DescriptionDescription:This is a full time position that requires working in the following counties: Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens.Bilingual in Spanish is required.DescriptionThe Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a...

  • Bilingual Float Patient Service Representative

    3 weeks ago

    Greenwood, United States Carolina Health Centers, Inc. Full time

    Job DescriptionJob DescriptionDescription:This is a full time position that requires working in the following counties: Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens.Bilingual in Spanish is required.DescriptionThe Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a...

  • Patient Service Representative Physician Practice

    3 weeks ago

    Greenwood, United States Franciscan Health Full time

    Pediatric Associates Of Greenwood 900 Averitt Rd Greenwood, Indiana 46143 WHAT WE NEEDA person who loves the challenge of making people smileWHO WE ARE LOOKING FORWhen people come into a doctor's office or hospital, they need to be greeted by a competent professional with a warm personality. The kind of person who can find the answers to their questions,...