Nighttime Guest Services Supervisor
2 months ago
As a key member of the Paragon Hotel Company, the Nighttime Guest Services Supervisor plays a vital role in enhancing guest experiences during the late evening and early morning hours. This position is dedicated to delivering exceptional service while ensuring the smooth operation of the front office.
Core Responsibilities:
- Elevate guest satisfaction by providing prompt and courteous service in line with hotel standards.
- Implement sales strategies to maximize hotel revenue.
- Oversee the entire front office operation, acting as the Manager on Duty.
- Respond to guest inquiries and requests, maintaining open communication with management.
Qualifications:
- Minimum of 1 year experience in a reputable hotel environment.
- High School diploma or equivalent; Associate's or Bachelor's Degree preferred.
- Experience in accounting is advantageous.
- Exhibit professionalism, honesty, and reliability.
- Demonstrate excellent attendance and punctuality.
Work Environment:
- Ability to perform essential functions such as standing, lifting, and bending.
- Must be able to stand for extended periods and lift up to 30 pounds.
- Work schedule may include evenings, weekends, and holidays.
Essential Skills:
- Proficient in property management systems and cash handling.
- Strong multitasking abilities and attention to detail.
- Effective communication skills with guests and team members.
Additional Responsibilities:
- Welcome and register guests, ensuring privacy and accommodating special requests.
- Promote hotel services and amenities to enhance guest experience.
- Maintain a clean and professional environment in all guest areas.
- Report any unusual occurrences or safety hazards to management.
Career Advancement:
This position offers opportunities for growth within the organization, potentially leading to roles such as Front Desk Supervisor or Front Desk Manager.
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