Healthcare Service Coordinator

2 weeks ago

Greenwood, South Carolina, United States Carolina Health Centers, Inc. Full time
Job Overview

GENERAL OVERVIEW:

The Healthcare Service Coordinator serves as a representative of Carolina Health Centers, Inc. and is tasked with supporting the management in guiding, mentoring, and coordinating the front office personnel in daily operations and patient interactions. This role requires a commitment to excellence and compassion in serving patients, colleagues, and other essential stakeholders. The coordinator must uphold professional boundaries while fostering a collaborative environment among the front office team, ensuring patient confidentiality, and contributing to a patient-focused atmosphere.

The Healthcare Service Coordinator is knowledgeable about and executes all responsibilities in alignment with Carolina Health Centers' Service Standards, which emphasize being Respectful, Responsible, and Responsive.

KEY RESPONSIBILITIES:

  • Manage daily office operations effectively.
  • Maintain a visible presence to oversee office workflow, address inquiries promptly, and identify patient service challenges.
  • Guide the activities of Patient Service Representatives, providing necessary feedback and ensuring efficient office coordination.
  • Address patient service issues as they arise.
  • Communicate with supervisors regarding any conflicts involving patients or staff.
  • Assist in managing daily appointment schedules for providers to ensure efficient patient flow.
  • Resolve scheduling conflicts in a timely manner.
  • Support supervisors in accommodating provider scheduling needs within corporate guidelines.
  • Ensure timely handling of tasks from the patient portal and promote its usage.
  • Contribute to the development and implementation of new procedures as required.
  • Prioritize office activities with guidance from management.
  • Maintain open lines of communication and a positive working relationship with healthcare providers.
  • Act as a liaison between providers and Patient Service Representatives.
  • Coordinate activities between Patient Service Representatives and nursing staff as necessary.
  • Handle daily financial deposits and report submissions to the Finance Department.
  • Generate reports as needed and distribute them to relevant personnel.
  • Assist in training Patient Service Representatives on best practices in customer service.
  • Participate in the recruitment, training, and evaluation of Patient Service Representatives.
  • Manage office supply inventory and ordering.
  • Complete incident reports when necessary.
  • Ensure a clean and organized lobby and workspace.
  • Understand and explain HIPAA regulations to patients as required.
  • Ensure patients are informed about the services provided and the advantages of selecting us as their medical home.
  • Exhibit compassion and attentiveness to all patients by actively listening and addressing their needs.
  • Adhere to attendance and punctuality standards as established by Carolina Health Centers.
  • Be knowledgeable of emergency procedures.
  • Comply with all safety protocols as mandated by Carolina Health Centers.
  • Report any workplace injuries to management immediately.
  • Notify supervisors when necessary personnel are unavailable.
  • Be capable of performing all duties outlined in the Patient Service Representative Skills List.
  • Carry out additional responsibilities as assigned by management.

This job overview is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee for this position. Responsibilities may change at any time with or without notice.

QUALIFICATIONS:

All employees of Carolina Health Centers, Inc. are expected to fulfill their job responsibilities and conduct themselves in a manner consistent with the organization's values, which include honesty, integrity, openness, the pursuit of excellence, and mutual respect.

Specific requirements for this position include:

Education:

  • High School diploma or equivalent experience.
  • Two (2) year Associate's Degree or Certified Medical Assistant preferred.
  • Two (2) to Three (3) years of experience in a medical office environment.

Work Experience:

  • Preferred experience in office management with leadership capabilities.
  • Familiarity with medical terminology.
  • Valid driver's license and a safe driving record.
  • Bi-lingual in Spanish preferred.

Skills:

  • Demonstrated excellence in customer service and cultural competency.
  • Ability to maintain strict confidentiality; breaches may result in immediate termination.
  • Strong interpersonal, organizational, and analytical skills.
  • Proficient written and verbal communication skills.
  • Team-oriented mindset.
  • Ability to follow through on delegated tasks.
  • Resourceful problem-solving skills.
  • Proven organizational abilities.
  • Facilitate inter-departmental cooperation.
  • Strong computer skills in EHR and Practice Management software.
  • Basic to intermediate proficiency in Microsoft Office applications: Excel, Word, Outlook, PowerPoint.

Physical Requirements:

  • Effective communication skills, including speaking and hearing.
  • Ability to sit and use hands for extended periods.
  • Occasional standing, walking, and reaching may be required.
  • Visual acuity for close work and extended computer use.
  • Noise levels in the work environment are typically quiet to moderate.
  • Minimal to moderate exposure to bloodborne pathogens.
  • Occasional travel within the service area may be necessary.

Work Environment:

  • Exposure to patient elements in a medical practice setting with strict adherence to OSHA and HIPAA regulations.
  • Work under pressure with a diverse population.
  • Common exposure to communicable diseases and other medical conditions.
  • Routine use of standard office equipment such as computers and telephones.
  • Minimal requirement for out-of-town or overnight travel.

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