Front Desk Representative

5 hours ago

Santa Rosa, California, United States Pyramid Global Hospitality Full time
About the Role

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities
  • Greet and register guests, providing prompt and courteous service to meet our high standards of quality.
  • Complete the registration process by inputting and retrieving information from our computer system, confirming pertinent details and promoting our hotel's marketing programs.
  • Verify and imprint credit cards for authorization, handle cash and make change, and balance an assigned house bank.
  • Promptly answer the telephone using positive and clear communication, input messages into the computer, and retrieve messages and communicate the content to the guest.
  • Close guest accounts at time of check-out and ascertain satisfaction, negotiating compromise as needed.
  • Remain calm and alert, especially during emergency situations and heavy hotel activity, and resolve complications such as location changes or credit issues.
Requirements
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
What We Offer

We offer a competitive compensation package, including a starting rate of $20.00/Hr. - $22.00/Hr. based on qualifications and experience. We also offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

We are committed to providing ongoing training and development opportunities to help our employees build the skills and knowledge they need to advance their careers. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

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