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Front Desk Representative

2 months ago

Santa Rosa, California, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. Your primary responsibilities will include:

  • Registering guests and handling check-ins and check-outs in a friendly and efficient manner.
  • Providing information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Handling guest inquiries and resolving any issues that may arise during their stay.
  • Maintaining accurate records and performing administrative tasks as needed.
  • Working collaboratively with other departments to ensure a positive guest experience.
Responsibilities

As a Front Desk Agent, you will be expected to:

  • Approach all interactions with guests and colleagues in a friendly and service-oriented manner.
  • Maintain high standards of personal appearance and grooming, adhering to brand standards.
  • Ensure regular attendance and adapt to varying schedules, including evenings, nights, weekends, and holidays.
  • Comply with Aimbridge Hospitality policies, standards, and regulations to ensure safe and efficient hotel operations.
  • Be aware of all rates, packages, and special promotions, as well as in-house groups and restricted dates.
  • Process room reservations, handle guest requests, and maintain accurate records.
  • Participate in emergency procedures and maintain a working knowledge of hotel amenities, services, and local attractions.
Requirements

To be successful as a Front Desk Agent, you will need:

  • A high school diploma or equivalent, with college coursework in a related field preferred.
  • Experience in a hotel or related field, with a positive and upbeat personality.
  • Excellent communication and problem-solving skills, with the ability to work well under pressure.
  • A basic understanding of financial information and data, with the ability to perform numerical operations.
  • Proficiency in Microsoft Office suite and ability to learn hotel-specific software.
  • A willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
Benefits

Aimbridge Hospitality offers a competitive benefits package, including:

  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • 401(k) retirement plan.
  • Employee assistance program.