Front Desk Operations Manager

4 days ago


Santa Rosa, California, United States Vintner's Resort Full time
Front Desk Manager Job Description

Vintners Resort is a premier hospitality destination surrounded by 92 acres of vineyards, offering a unique blend of luxury and natural beauty. As a Front Desk Manager, you will be responsible for leading the Front Desk team in providing exceptional guest service, ensuring seamless operations, and driving revenue growth.

Key Responsibilities:
  • Hire, train, and supervise Front Desk staff, concierge, bell department, and portman.
  • Conduct performance evaluations, coach, and counsel employees as needed.
  • Perform Front Desk duties in the absence of managers and staff.
  • Direct the efforts of the Front Desk team through effective communication.
  • Plan and direct the functions of administration and planning of the Rooms Division Department.
  • Develop, implement, and monitor schedules for Rooms Division departments.
  • Implement effective control of operating expenses and labor costs.
  • Assist subordinate staff members in achieving projected profit levels and quality service standards.
  • Review hotel logs and report to the General Manager.
  • Monitor hotel traffic and adjust schedules accordingly.
  • Participate in Yield Management.
  • Develop standard operating procedures and organize tools for excellent customer service and profitability.
  • Evaluate performance, motivate, and work within an approved budget.
  • Plan and administer training programs within the department.
  • Support other Rooms Division departments to ensure compliance with state and local innkeeper laws.
  • Analyze information and plan opportunities with the Revenue Manager.
  • Respond to guest complaints through verbal or written correspondence.
  • Prepare and present a Rooms Division budget and maintain cost control.
  • Conduct Rooms Division staff meetings for training and a positive work environment.
  • Attend Executive staff meetings and coordinate with other department heads.
  • Establish and maintain policies and procedures for the Rooms Division Department.
  • Conduct property and room inspections to identify areas for improvement.
Requirements:
  • Bachelor's degree or equivalent; or four to ten years related experience and/or training.
  • Previous Rooms Division supervisory experience is required.
  • CPR/First Aid Certified is recommended.
  • Valid California Driver License is required.
  • Meets legal age requirements for the position.
Benefits:
  • Complete benefits package.
  • 401(k).
  • Cell phone reimbursement.
  • Medical, Dental, and Vision Health insurance.
  • Vacation, Holiday, and Sick Paid time off.
  • Generous employee discounts.

This is a full-time position working onsite, with a varying schedule depending on business priorities. If you are a motivated and experienced hospitality professional looking for a challenging role, please apply.



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