Client Relations Coordinator
2 weeks ago
Client Relations Coordinator
The Client Relations Coordinator plays a vital role in nurturing and sustaining customer connections, ensuring exceptional service delivery through both incoming and outgoing communications. Reporting to the Client Services Supervisor, this position entails managing customer inquiries, escalating unresolved matters, and offering B2B and Accounts Receivable assistance as required.
Key Responsibilities:
- Responding to incoming customer inquiries and managing orders
- Conducting outbound calls and campaigns
- Escalating unresolved issues to the appropriate departments
- Encouraging customer utilization of self-service resources
- Facilitating collaboration between Sales and Operations teams
- Providing necessary B2B and Accounts Receivable support
- Completing tasks assigned by the Client Services Supervisor
Core Values:
- Approachable: Showing care and respect for customers and team members
- Innovative: Welcoming challenges and proposing new solutions
- Determined: Approaching tasks with enthusiasm and dedication
- Efficient: Prioritizing speed and effective delivery
Required Skills and Experience:
- At least 2 years of prior experience in sales or customer-facing roles
- Proven success in verbal communication over the phone
- Preferred knowledge of product and industry sales
Essential Knowledge, Skills, and Abilities:
- Outstanding communication abilities
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office Suite
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