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Client Relations and Scheduling Specialist

2 months ago

Tucson, Arizona, United States Matlick Enterprises Inc Full time
Job Overview

Position: Customer Service/Scheduler Associate

COMPANY: Matlick Enterprises Inc

ROLE SUMMARY:

Matlick Enterprises Inc is on the lookout for a dedicated and skilled individual to fill the position of Customer Service/Scheduler Associate. This role is crucial as it serves as the initial point of interaction for both prospective and current clients, reflecting our dedication to outstanding service. The ideal candidate will have a strong passion for customer support and a commitment to fostering customer loyalty.

KEY RESPONSIBILITIES:

  • Respond promptly to phone calls and emails to ascertain the required products or services, aiming to surpass customer expectations.
  • Welcome and assist clients at the front desk with a courteous and professional attitude.
  • Accurately and efficiently process sales transactions.
  • Collaborate with the service department to coordinate and schedule safety inspections.
  • Maintain an organized calendar and ensure effective communication with service technicians and clients.
  • Prepare quotes and invoices for customers.
  • Inform and promote all available products and services offered by Matlick Enterprises Inc.
  • Keep the showroom clean, organized, and presentable.

QUALIFICATIONS:

  • Exceptional interpersonal and communication skills.
  • Demonstrated ability to deliver excellent customer service.
  • Strong organizational skills and the ability to multitask.
  • Ability to work collaboratively in a team-oriented environment.
  • Proficient in using various software systems and workstations.
  • Capable of working under pressure and meeting deadlines.
  • Experience in cash handling.
  • Strong written and verbal communication abilities.
  • Proactive in planning and anticipating needs.
  • Effective problem-solving skills.

WORK SCHEDULE:

  • Monday to Friday
  • 8:00 AM to 5:00 PM

EMPLOYMENT TYPE:

  • Full-time, non-exempt

BENEFITS:

  • Health, Dental, and Vision insurance available.
  • Supplemental insurance options.
  • Paid vacation, holidays, and sick leave.
  • 401k Safe Harbor matching plan after one year of service.
  • Employee discounts and tuition assistance.

REQUIREMENTS:

  • High school diploma.
  • Successful completion of pre-employment drug screening and background check.
  • Minimum of 2 years' experience in customer service, scheduling, or retail.
  • Familiarity with computer applications, particularly Google and Microsoft products, as well as CRM platforms.
  • Experience in scheduling is a plus.
  • Able to regularly lift and carry materials weighing up to 25 lbs.
  • Physical capability to stand, walk, stoop, kneel, crouch, and sit; ability to balance and climb a ladder up to 10 feet.