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Client Relations Specialist

2 months ago

Tucson, Arizona, United States Andy Manchanda - State Farm Agent Full time
Position Overview

Benefits:

  • Attractive compensation package
  • Flexible working hours
  • Paid leave options
  • Career advancement opportunities
  • Professional training and development

ROLE SUMMARY:
As a Client Relations Specialist with Andy Manchanda - State Farm Agent, you will create outstanding client interactions that contribute to the success of a thriving insurance agency. Your meticulous attention to detail, strong customer service abilities, and passion for assisting others will make you an excellent candidate. You will advance your career by addressing client inquiries, collaborating with fellow agency team members, and proactively meeting the needs of the community you serve.


We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek in our team members. We foresee opportunities for internal advancement for those who are particularly motivated and sales-oriented.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and courteous customer service, which may involve addressing questions about insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Implement a customer-focused, needs-based assessment process to inform clients about their insurance choices.
  • Utilize effective communication skills to meet customer needs while fostering business growth.

REQUIREMENTS:

  • Exceptional communication skills, including written, verbal, and listening abilities
  • Highly organized and detail-oriented
  • Prior experience in customer service is essential
  • Experience in managing customer service is preferred
  • Sales experience is advantageous
  • Proactive problem-solving skills
  • Able to thrive in a collaborative team environment
  • Familiarity with Windows computer applications
  • Capable of coordinating and working with others to achieve agency objectives
  • Able to perform effectively in a fast-paced setting
  • Must be able to obtain Property and Casualty License
  • Must be able to obtain Life and Health License

ADDITIONAL BENEFITS:

  • Hourly compensation plus commission/bonus structure
  • Opportunities for growth and advancement within the office
  • Paid time off for vacations and personal/sick days
  • Valuable experience for career development