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Client Relations and Scheduling Specialist
2 months ago
Position Title: Customer Service/Scheduler Associate
ROLE SUMMARY:
Matlick Enterprises Inc is in search of a committed and skilled individual to fill the position of Customer Service/Scheduler Associate. This role serves as the initial point of interaction for both prospective and current clients, playing a crucial role in our dedication to providing outstanding service. The ideal candidate will possess a genuine enthusiasm for customer satisfaction and be motivated to foster a loyal clientele.
KEY RESPONSIBILITIES:
- Respond promptly to phone inquiries and email communications to identify the necessary products or services that will surpass client expectations.
- Welcome and assist clients at the front desk with a courteous and professional attitude.
- Accurately and efficiently process sales transactions.
- Coordinate and arrange fire safety evaluations in partnership with the service team.
- Maintain a well-organized schedule and ensure effective communication with service personnel and clients.
- Prepare estimates and invoices for clients.
- Inform and promote all available products and services offered by Matlick Enterprises Inc.
- Keep the showroom clean, organized, and presentable.
REQUIREMENTS:
- Exceptional interpersonal and communication abilities.
- Demonstrated capacity to deliver exemplary customer service.
- Strong organizational skills and the ability to manage multiple tasks.
- Ability to collaborate effectively within a team-oriented environment.
- Proficient in utilizing software systems and workstations.
- Capability to perform under pressure.
- Experience with cash handling.
- Excellent written and verbal communication skills.
- Ability to anticipate needs and plan accordingly.
- Strong problem-solving skills.
WORK SCHEDULE:
- Monday to Friday
- 8:00 AM to 5:00 PM
EMPLOYMENT TYPE:
- Full-time, non-exempt
EMPLOYEE BENEFITS:
- Health, Dental, and Vision insurance available.
- Supplemental insurance options.
- Paid vacation, holidays, and sick leave.
- 401k Safe Harbor matching plan after one year of service.
- Employee discounts.
- Tuition assistance programs.
QUALIFICATIONS:
- High school diploma required.
- Pre-employment drug screening and background check mandatory.
- Minimum of 2 years of experience in customer service, scheduling, or retail.
- Familiarity with computer systems, particularly Google and Microsoft applications, as well as CRM platforms.
- Experience in scheduling is advantageous.
- Able to regularly lift and carry materials weighing up to 25 lbs.
- Must be capable of standing, walking, stooping, kneeling, crouching, and sitting. This position requires the ability to balance and climb a ladder up to 10 feet.
