Client Relations and Scheduling Specialist

2 weeks ago

Tucson, Arizona, United States United Fire Company Full time

Job Type

Full-time

Position Overview

United Fire Equipment Company is in search of a committed and skilled individual for the position of Customer Service/Scheduler Associate. This role serves as the initial point of contact for both prospective and current clients, playing a crucial role in our dedication to providing outstanding service. The perfect candidate will have a strong passion for customer satisfaction and a drive to foster a loyal clientele.

Key Responsibilities

The responsibilities of this position include:

  • Responding promptly to phone calls and email inquiries to ascertain the required products or services, ensuring customer satisfaction.
  • Welcoming and assisting customers at the front desk with a courteous and professional attitude.
  • Accurately processing sales transactions.
  • Collaborating with the service department to coordinate and schedule fire safety inspections.
  • Maintaining an organized calendar and ensuring effective communication with service technicians and clients.
  • Preparing customer quotes and invoices.
  • Informing and promoting all products and services offered by United Fire Equipment Company.
  • Keeping the showroom clean, organized, and presentable.

Qualifications

The ideal candidate will possess:

  • Exceptional interpersonal and communication skills.
  • A proven track record of delivering excellent customer service.
  • Strong organizational and multitasking capabilities.
  • The ability to work collaboratively within a team-oriented environment.
  • Proficiency in utilizing software systems and workstations.
  • The capacity to perform under time constraints.
  • Experience in cash handling.
  • Outstanding written and verbal communication skills.
  • The ability to anticipate needs and plan accordingly.
  • Effective problem-solving skills.

Work Schedule

The standard work schedule is Monday to Friday, from 8:00 AM to 5:00 PM.

Job Type

This is a full-time, non-exempt position.

Benefits

We offer a comprehensive benefits package that includes:

  • Health, Dental, and Vision insurance.
  • Supplemental insurance options.
  • Paid vacation hours, seven paid holidays, and sick leave.
  • A 401k Safe Harbor matching plan after one year of employment.
  • Employee discounts.
  • Tuition assistance.

Requirements

The following qualifications are required:

  • A high school diploma.
  • Successful completion of a pre-employment drug screening and background check.
  • A minimum of two years of experience in customer service, scheduling, or retail.
  • Familiarity with computer systems, particularly Google and Microsoft products, as well as CRM platforms.
  • Experience in scheduling is a plus.
  • The ability to regularly lift and carry materials weighing up to 25 lbs.
  • The physical capability to stand, walk, stoop, kneel, crouch, and sit, including the ability to balance and climb a ladder up to 10 feet.

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