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Guest Services Representative

2 months ago

Novi, Michigan, United States Driftwood Hospitality Management Full time

Guest Services Representative (Availability for 7a-3p AND 3P-11P)

Driftwood Hospitality Management fosters a culture that encourages our team members to take initiative, be proactive, and contribute to the success of our properties through well-defined strategies and objectives. We are recognized for our comprehensive approach to hospitality services, all centered around exceptional client service. Our workforce comprises the finest talent in the hospitality sector, ensuring excellence at every level.

Why You Will Appreciate This Role

As a Guest Services Representative, your responsibilities will include:

  • Creating a lasting first impression for our guests and demonstrating a genuine passion for providing outstanding service.
  • Welcoming and assisting guests both in person and via phone on a daily basis.
  • Enjoying the challenge of problem-solving, being adept at using a computer for guest check-ins and check-outs, and managing cash and credit card transactions with accuracy and confidence.

Key Qualifications

To excel in this position, you should possess excellent English communication skills, with the ability to read, write, and speak fluently. Regular use of a computer and various software applications will be required. This role involves continuous movement, standing for extended periods, and occasionally lifting or moving items weighing up to 20 pounds.

Employee Benefits

  • 401(k) Plan
  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Vision Insurance
  • Room Discounts
  • Employee Food and Beverage Discounts

Diversity and Inclusion

Driftwood Hospitality Management is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer, and qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.