Guest Services Representative

1 week ago


Newport, Rhode Island, United States Marriott International Inc Full time
Additional Information Full-Time, Pay: $18.50/hour, Open Availability Needed, Free Parking, Free Daily Meal, Free Access to Health Club
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

The role of a Guest Services Representative is not merely about facilitating a seamless check-in and check-out process. Instead, it focuses on crafting an experience that is both memorable and distinctive. Our Guest Experience Experts are encouraged to take the initiative in providing a broad spectrum of services that enhance guests' entire stay. They possess the autonomy to navigate their environment and perform necessary tasks. Whether it involves managing operational requirements, responding to guest inquiries, compiling reports, or highlighting local attractions, the Guest Experience Expert ensures that each interaction is integrated into the overall experience.

Regardless of the position held, certain elements are essential for success: fostering a safe work environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and ensuring that personal appearance and communication remain professional. Guest Experience Experts will be active and mobile (standing, sitting, or walking for extended periods) and will adopt a hands-on approach to their responsibilities (moving, lifting, carrying, pushing, pulling, and placing objects weighing 10 pounds or less without assistance). Excelling in these tasks (along with other reasonable job duties as assigned) is vital for Guest Experience Experts to consistently meet the expectations of our guests and our business.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels are dedicated to enhancing the art of hospitality, innovating at every opportunity while ensuring the comfort of the familiar across the globe. As a representative of Marriott Hotels, you will help uphold the promise of Wonderful Hospitality by delivering thoughtful, heartfelt, and forward-thinking service that honors and builds upon this living legacy. With a name synonymous with hospitality worldwide, we invite you to explore a career with Marriott Hotels. In becoming part of Marriott Hotels, you align with a portfolio of brands under Marriott International. Be where you can excel, begin your journey, belong to an extraordinary global team, and become the best version of yourself.

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