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Guest Services Manager

2 months ago

Newport, Rhode Island, United States Hotel Viking Newport Full time

Property Description:

Hotel Viking, a historic and luxurious property, is dedicated to providing exceptional hospitality. As a renowned destination for discerning travelers, we offer breathtaking views and elegant accommodations. Our team is committed to creating unforgettable experiences for our guests, and we invite you to be part of this legacy of excellence.

Overview:
Are you a customer-focused professional with a passion for hospitality? As a Guest Services Manager, you will lead our front desk team in delivering outstanding guest service. Your leadership skills and enthusiasm will ensure smooth operations and memorable experiences for our guests. Join a team that values excellence, growth, and collaboration.

Key Responsibilities:

  • Supervise front desk operations, including check-in, check-out, and guest services.
  • Lead and motivate the front desk team to provide exceptional customer service.
  • Address guest inquiries, concerns, and special requests professionally and efficiently.
  • Train and onboard new front desk staff members.
  • Ensure accuracy and completeness of guest reservations and billing information.
  • Collaborate with other departments to resolve guest issues and enhance experiences.
  • Maintain a clean and organized front desk area.
  • Monitor compliance with hotel policies and procedures.

Join our team as a Guest Services Manager and elevate your hospitality career. Your leadership and passion for service will inspire our front desk team to create memorable stays for our guests.

Qualifications:

  • Prior cash handling experience is necessary.
  • High School graduate or G.E.D. equivalent.
  • Effective communication skills with the public and team members.
  • Fluency in reading, writing, and speaking English.
  • Six months of front desk experience.
  • Strong computer skills.
  • Flexible schedule, including nights and weekends.

Benefits:
Davidson Hospitality Group, an award-winning hospitality management company, offers a rich benefits program designed to enhance the lives of our team members and their families. Benefits include:

  • Three tiers of medical coverage.
  • Dental and vision coverage.
  • 24/7 telehealth services.
  • Free maintenance medications.
  • Pet insurance.
  • Hotel discounts.
  • Tuition reimbursement.
  • Paid time off (vacation, sick, bereavement, and holidays).
  • 401K match.
  • Pay flex options.

Working at Davidson is more than just a job; it’s a calling. You play a vital role in redefining quality hospitality for our guests and partners.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug-free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range:
USD $20.00 /Hr.