Guest Services Representative

1 week ago

Newport, Rhode Island, United States Marriott International Inc Full time
Additional Information Full-Time, Pay: $18.50/hour, Open Availability Needed, Free Parking, Free Daily Meal, Free Access to Health Club
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

In the role of Guest Services Representative, your primary responsibility extends beyond simply facilitating check-ins and check-outs. We aim to create a memorable and distinctive experience for our guests. Our Guest Experience Experts are proactive in delivering a comprehensive range of services that enhance the guest journey throughout their stay. They possess the autonomy to navigate their environment and take necessary actions to ensure guest satisfaction. This includes managing operational tasks, responding to guest inquiries, completing necessary documentation, and providing insights about the local area, making every interaction a part of a larger experience.

Regardless of your position, certain elements are vital for success: fostering a safe work environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and ensuring professionalism in your appearance and communication. Guest Experience Experts will be active, engaging in various physical activities such as standing, sitting, or walking for extended periods, and performing hands-on tasks (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance). Excelling in these responsibilities (along with other reasonable job duties as assigned) is essential for Guest Experience Experts to consistently meet the expectations of our guests and our business.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No prior experience required.

Supervisory Experience: Not necessary.

License or Certification: None required.

Marriott International is an equal opportunity employer. We are committed to fostering a diverse workforce and maintaining an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

At Marriott Hotels, we strive to enhance the art of hospitality, innovating at every opportunity while ensuring the comfort of our guests worldwide. As a member of Marriott Hotels, you will contribute to the promise of Wonderful Hospitality by delivering thoughtful, heartfelt, and forward-thinking service that builds upon our legacy. With a name synonymous with hospitality globally, we invite you to explore a career with Marriott Hotels. In becoming part of Marriott Hotels, you align with a portfolio of brands under Marriott International. Be where you can excel, begin your journey, belong to a remarkable global team, and become the best version of yourself.

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