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Guest Services Manager
2 months ago
Property Overview:
Hotel Viking, a distinguished establishment in the hospitality sector, is in search of dedicated professionals to enhance our team. Renowned for its rich history and luxurious accommodations, Hotel Viking provides an exceptional environment for career advancement in the hospitality field. With stunning vistas and a commitment to outstanding service, our hotel has been a preferred destination for travelers seeking excellence since its inception. As part of our workforce, you will thrive in a lively atmosphere that allows you to demonstrate your talents and professional abilities.
Position Summary:
Are you an enthusiastic and service-oriented individual with a dedication to guest satisfaction? As a Front Desk Supervisor, you will oversee our front desk operations, ensuring that our guests receive the highest level of service. Your vibrant energy, leadership qualities, and commitment to excellence will be essential in creating memorable experiences for our guests. This role offers an opportunity to advance your career in a supportive and collaborative environment.
Key Responsibilities:
- Oversee front desk functions, including guest check-in and check-out processes.
- Inspire and guide the front desk team to deliver outstanding customer service.
- Address guest inquiries, concerns, and special requests with professionalism.
- Facilitate the training and onboarding of new front desk personnel.
- Ensure accuracy in guest reservations and billing details.
- Collaborate with various departments to enhance guest experiences.
- Maintain an organized and welcoming front desk area.
- Ensure adherence to hotel policies and procedures.
Qualifications:
- Experience with cash handling is required.
- High School diploma or equivalent is necessary.
- Effective communication skills with guests and team members.
- Fluency in English, both written and spoken.
- Minimum of six months experience in a front desk role.
- Proficient in computer operations.
- Willingness to work flexible hours, including evenings and weekends.
Benefits:
Davidson Hospitality Group, a leader in hospitality management, offers a comprehensive benefits package designed to support the well-being of our team members and their families. Our benefits include:
- Multiple tiers of medical coverage.
- Dental and vision insurance.
- 24/7 telehealth services.
- Complimentary maintenance medications.
- Pet insurance options.
- Discounts on hotel stays.
- Tuition reimbursement programs.
- Paid time off for various needs.
- 401K matching contributions.
- Flexible pay options.
At Davidson, we believe in redefining the hospitality experience. Working here is more than just a job; it’s a commitment to excellence in service and a passion for creating memorable experiences for our guests.
