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Guest Services Representative
2 months ago
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
The role of a Guest Services Representative goes beyond merely facilitating check-in and check-out processes. We aim to craft an experience that is both memorable and distinctive. Our Guest Experience Experts proactively deliver a comprehensive array of services that enhance guests' entire stay. They are empowered to navigate their environment and address needs as they arise. Whether managing operational tasks, responding to guest inquiries, completing documentation, or highlighting local attractions, the Guest Experience Expert ensures that every interaction feels integral to the overall experience.
Success in this position hinges on several key factors: fostering a safe work environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and ensuring that personal appearance and communication remain professional. Guest Experience Experts will be active and mobile (standing, sitting, or walking for extended periods) and will engage in hands-on tasks (moving, lifting, carrying, pushing, pulling, and placing objects weighing 10 pounds or less without assistance). Excelling in these responsibilities, along with other reasonable duties as assigned, is essential for Guest Experience Experts to consistently meet the expectations of our guests and our business.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels are dedicated to enhancing the art of hospitality, innovating at every opportunity while ensuring the comfort of the familiar around the globe. As a host with Marriott Hotels, you will help uphold the promise of Wonderful Hospitality by delivering thoughtful, heartfelt, and forward-thinking service that builds upon this living legacy. With a name synonymous with hospitality worldwide, we invite you to explore a career with Marriott Hotels. In becoming part of Marriott Hotels, you align with a portfolio of brands under Marriott International. Be where you can excel, begin your purpose, belong to an exceptional global team, and become the best version of yourself.
