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Guest Services Coordinator

2 months ago

Newport, Rhode Island, United States Hotel Viking Newport Full time
Job Summary

Hotel Viking Newport is seeking a skilled Front Desk Agent to provide exceptional guest experiences and ensure seamless operations at our historic hotel. As a key member of our hospitality team, you will be responsible for greeting and welcoming guests, handling check-in and check-out procedures, and providing information about hotel facilities and local attractions.

Key Responsibilities
  • Guest Services: Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
  • Check-in and Check-out: Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Information and Assistance: Provide information about hotel facilities, services, and local attractions to guests.
  • Issue Resolution: Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Payment Processing: Process guest payments and maintain accurate records.
  • Department Coordination: Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Front Desk Maintenance: Maintain the cleanliness and organization of the front desk area.
  • Administrative Tasks: Assist in administrative tasks, such as answering phone calls and handling reservations.
Requirements
  • Education: High school diploma or equivalent.
  • Cash Handling Experience: Prior cash handling experience necessary.
  • Communication Skills: Exceptional communication skills.
  • Computer Skills: Very good computer skills.
  • Flexibility: Ability to work flexible hours, including weekends and holidays.
  • Problem-Solving Skills: Strong problem-solving skills.
  • Multitasking: Ability to multitask and work in a fast-paced environment.
  • Customer Service Experience: Experience in customer service is preferred.
  • Hotel Operations Knowledge: Knowledge of hotel or resort operations is a plus.
Benefits

Hotel Viking Newport offers a comprehensive benefits package, including medical coverage, dental and vision coverage, 24/7 teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.