Guest Services Coordinator

1 week ago


Wichita, Kansas, United States Hyatt Regency Wichita Full time
Position Overview

A Guest Services Coordinator, commonly referred to as a Front Office Host, plays a vital role in creating a welcoming atmosphere for visitors. This position is dedicated to ensuring that guests experience a pleasant and enjoyable stay. The Coordinator interacts with guests, addresses their inquiries, and delivers tailored assistance. Responsibilities include resolving issues, managing valet services, and ensuring that all guest concerns are handled efficiently for a seamless experience.

Requirements
  • Minimum age of 18 years
  • Possession of a valid Kansas Driver's License
  • Availability to work during weekends and holidays
  • Preferred: At least 1 year of experience in customer service
  • Excellent communication skills and attention to detail
  • Familiarity with technology and basic financial operations
  • Professional appearance and conduct
Education & Skills
  • Preferred: Associate's Degree in Hospitality Management or a related discipline
  • Required: Proficiency in Microsoft Office and effective communication
  • Required: Strong numerical skills
  • Required: Ability to manage multiple tasks effectively
  • Required: Capability to maintain composure in high-pressure situations
  • Required: Ability to meet deadlines efficiently


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