Event Guest Services Associate

2 months ago

Wichita, Kansas, United States ASM Global Full time

SUMMARY:

Deliver outstanding service to our patrons, ensuring a memorable experience at our events. Responsibilities may vary and will be adjusted to accommodate the needs of each occasion.

RESPONSIBILITIES:

+ Participate in event briefings, noting any updates on the information sheet.

+ Guide guests to their designated seats and assist with inquiries regarding facilities (e.g., restrooms, ATMs, concession stands).

+ Serve as the primary point of contact for guest assistance throughout the venue.

+ Maintain comprehensive knowledge of venue policies, procedures, and event specifics.

+ Distribute information and updates regarding the venue.

+ Be attentive to guest feedback, both positive and negative, and relay this to your supervisor.

+ Provide ADA services as required and requested.

+ Collaborate with supervisors or managers to assist guests with seating issues or ADA needs when applicable.

+ Strive to create a welcoming atmosphere for all guests.

+ Ensure that floors and aisles remain clear of obstacles.

+ Report any suspicious behavior to your supervisor.

+ Be prepared to work at various events, including but not limited to sports games.

+ Regular attendance is crucial for this role.

+ The position requires the ability to work across all local ASM Global venues.

+ Additional duties may be assigned as necessary.

SKILLS AND ABILITIES:

+ Report to the Guest Experience Manager in the appropriate uniform for your assigned location and attend pre-event briefings.

+ Initiate eye contact with guests within 10 feet and greet them within 5 feet.

+ Maintain a friendly demeanor.

+ Avoid negative body language.

+ Exhibit confidence and capability.

QUALIFICATIONS:

+ Meet the physical demands of the role, which include mobility throughout the facility, lifting, carrying, moving, climbing, and enduring moderate to loud noise levels.

+ Work effectively under pressure and adhere to strict schedules while delivering accurate results.

+ Possess a friendly and approachable personality.

+ Excellent customer service skills are essential.

+ Adhere to grooming and dress code standards.

+ Collaborate well with others.

+ Maintain a positive attitude and professional appearance.

+ Proficiency in English is required.

To excel in this position, an individual must successfully perform each essential duty. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND/OR EXPERIENCE:

+ High School Diploma or GED is required.

+ Strong customer service, interpersonal, and communication skills are necessary. A positive attitude and a welcoming smile are essential.

+ Ability to work independently with minimal supervision.

+ Capability to collaborate with co-workers and staff at all levels.

OTHER QUALIFICATIONS:

Requires flexibility to work extended or irregular hours, including nights, weekends, and holidays as needed.

PHYSICAL DEMANDS:

This role involves significant walking, standing, bending, climbing stairs, and the potential to lift up to 30 lbs.

NOTE: The essential responsibilities outlined above may change at any time due to reasonable accommodations or other reasons. This document does not imply that these are the only duties to be performed by the employee in this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, encouraging applications from Women, Minorities, Individuals with Disabilities, and protected Veterans. VEVRAA Federal Contractor.

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