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Carryout Service Coordinator

2 months ago

Wichita, Kansas, United States Another Broken Egg Cafe Wichita Full time
Job Overview

Another Broken Egg Cafe is a celebrated establishment known for its exceptional breakfast, brunch, and lunch offerings, featuring distinctive dishes and a welcoming atmosphere. Our daytime-only schedule ensures that our staff enjoys no night shifts, complemented by competitive pay.

Our Commitment to Team Well-Being:

At the heart of our operations is our dedication to service, which is one of our five core values. We prioritize our team members, fostering an environment where they are empowered to make decisions that enhance the dining experience for our guests. This commitment to our staff is a key factor in our rapid growth as a leading full-service restaurant chain in the country.

Role of the Carryout Service Coordinator

This role involves managing the carryout station and liaising with kitchen staff to ensure a top-notch experience for our takeout customers. Responsibilities include welcoming patrons, processing phone orders, assisting with menu selections, ensuring order accuracy, packaging orders, and addressing customer inquiries in a friendly and efficient manner.

We seek individuals who are meticulous, organized, and enthusiastic. Candidates should possess excellent communication skills and thrive in a fast-paced environment. A professional demeanor and a positive attitude are essential for delivering an outstanding guest experience.

Key Responsibilities

  • Welcome all carryout customers
  • Process phone, online, and delivery orders while ensuring accuracy
  • Answer calls using company protocols in a courteous manner
  • Input orders into the kitchen system accurately and efficiently
  • Estimate pickup times for customers
  • Package food and beverage orders, along with necessary condiments, promptly and accurately
  • Ensure timely preparation of items according to cafe standards
  • Communicate professionally with customers to understand their needs and assist with menu choices
  • Handle cash and credit transactions, maintaining accurate records of all sales
  • Adhere to safe food and beverage handling practices
  • Address customer service issues promptly and escalate to management when necessary
  • Prepare sauce bottles and stock for service
  • Assemble catering orders for customers
  • Maintain cleanliness and organization in the service area
  • Perform additional duties as assigned

Qualifications

  • Maintain a neat and professional appearance in the approved uniform
  • Ability to operate the point-of-sale system and handle transactions accurately
  • Proficient in reading menu items and communicating in English
  • Capable of reaching, bending, and performing cleaning tasks
  • Exhibit professional phone etiquette and effective communication skills
  • Ability to carry trays and supplies, and assist with restocking and cleaning
  • Effectively communicate customer needs to other staff members