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Guest Services Coordinator

2 months ago

Wichita, Kansas, United States Another Broken Egg Cafe Wichita Full time
Position Overview

Another Broken Egg Cafe Wichita is a celebrated establishment focusing on breakfast, brunch, and lunch, renowned for its innovative dishes and a welcoming atmosphere. Our daytime-only operation ensures that our team enjoys a work-life balance with no evening shifts, complemented by competitive pay.

Our Commitment to Team Well-being:

At the heart of our operations is our dedication to service excellence. Our culture, centered around the "Indulge in You" philosophy, prioritizes the well-being of our team members. We empower our staff to make decisions that enhance the dining experience for our guests, ensuring that every interaction is memorable.

Our growth as one of the fastest expanding full-service restaurant chains in the country is a testament to our commitment to our team and guests alike. We invite you to explore the unique environment we offer.

Key Responsibilities

As a Host/Hostess, you will:

  • Warmly greet and seat guests, providing exceptional customer service and hospitality.
  • Efficiently manage the waitlist and ensure prompt seating.

Core Duties:

  • Maintain high standards of customer service and hospitality at all times.
  • Greet arriving and departing guests with a friendly demeanor.
  • Exhibit professional phone etiquette.
  • Communicate effectively and utilize problem-solving skills.
  • Maintain a polite and professional attitude consistently.

Guest Check-in Procedures:

  • Check-in guests according to established standards.
  • Keep an organized waitlist for guests.

Opening Responsibilities:

  • Familiarize yourself with the waitstaff sections and their assignments for the day.
  • Ensure coffee and condiments are prepared and available for guests.
  • Verify that restrooms are stocked with necessary supplies.

During Operational Hours:

  • Assist with setting up silverware.
  • Help bus and reset tables as time permits.
  • Keep the newspaper area tidy and organized.
  • Maintain cleanliness of the entry rug.
  • Ensure promotional materials are neat and organized.

Closing Responsibilities:

  • Dispose of trash and ensure receptacles are re-bagged.
  • Clean and sanitize countertops and entry walls.
  • Wipe down glass doors and mirrors.
  • Maintain a clean and organized workspace.
  • Ensure menus are clean and stacked neatly.
  • Water plants as needed and trim any dead leaves.