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Evening Guest Relations Specialist

2 months ago

Wichita, Kansas, United States Hilton Garden Inn Full time
Job Overview

Position Summary: The Front Desk Agent plays a crucial role in ensuring a welcoming atmosphere for guests at Hilton Garden Inn. This position is dedicated to providing exceptional service throughout the guest's stay, from check-in to check-out.

Key Responsibilities:
  • Warmly greet and register guests upon arrival, ensuring a smooth check-in process.
  • Assist with reservations, modifications, and inquiries regarding hotel services and amenities.
  • Deliver attentive and courteous service, addressing guest needs promptly and efficiently.
  • Maintain a professional appearance and adhere to company grooming standards.
  • Manage the telephone switchboard effectively, meeting all performance standards.
  • Handle guest requests for information, mail, and messages with professionalism.
  • Provide accurate information about local attractions, dining options, and transportation.
  • Foster positive communication and teamwork with colleagues across various departments.
  • Stay informed about hotel rates, packages, and special promotions.
  • Ensure compliance with company policies and safety regulations at all times.
  • Assist in emergency procedures as necessary, ensuring guest safety.
  • Process check-ins and check-outs efficiently, maintaining a friendly demeanor.
  • Utilize the Front Desk computer system competently to manage guest accounts.
  • Exhibit excellent listening skills, addressing concerns raised by guests and staff.
Qualifications:
  • Prior experience in hospitality or a related field is advantageous.
  • A high school diploma or equivalent is required.
Skills Required:
  • Ability to lift and move objects weighing up to 20 pounds.
  • Capability to stand for extended periods during shifts.
  • Possess a positive attitude and a strong commitment to customer service.
  • Effective multitasking and problem-solving skills in a fast-paced environment.
  • Strong decision-making abilities, with a focus on guest satisfaction.
  • Maintain composure and professionalism under pressure.