Guest Experience Ambassador

7 days ago


Wichita, Kansas, United States ASM Global Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Experience Representative at ASM Global. As a key member of our event staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience at our venues.

Key Responsibilities
  • Attend event briefings and take notes on any changes to information sheets.
  • Assist guests in finding their seats and other locations within the venue.
  • Provide primary-level guest assistance throughout the venue, including answering questions and resolving issues.
  • Distribute venue information and updates to guests.
  • Listen to guest feedback and report it to your supervisor.
  • Provide ADA services as needed and requested.
  • Work with supervisors or managers to relocate guests with trouble seats or ADA requirements.
  • Keep floors and aisles clear of obstructions.
  • Report any suspicious activity to your supervisor.
Requirements
  • Meet the physical demands of the job, including being able to get in and around the facility, lifting, carrying, moving, climbing, and moderate to loud noises.
  • Work effectively under pressure and/or stringent schedules and produce accurate results.
  • Friendly and personable demeanor.
  • Excellent customer service skills.
  • Maintain proper grooming and dress code standards.
  • Ability to work well with others.
  • Positive attitude and neat appearance.
  • Ability to speak and understand English.
Preferred Qualifications
  • High School Diploma or GED.
  • Excellent customer service, interpersonal, and communication skills.
  • Ability to work independently with little or no supervision.
  • Ability to work with co-workers and all levels of staff.
Physical Demands

This position requires substantial walking, stationary standing, stooping, climbing stairs, and possibility of lifting up to 30 lbs.

Equal Opportunity Employer

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.



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