Senior Account Representative

2 weeks ago

Columbus, Ohio, United States Marsh LLC Full time
About the Role

Marsh LLC is seeking a highly skilled and motivated Senior Account Representative to join our team. As a key member of our account team, you will play a critical role in driving new business and facilitating retention throughout the client lifecycle.

Key Responsibilities
  • Collaborate with Account Executives to improve client experiences and drive growth and retention.
  • Oversee the review and follow-up of endorsements, policy issuance, extensions, audits, and cancellations, escalating concerns to direct managers or client teams as needed.
  • Ensure the success of the renewal cycle by completing renewal protocols, gathering information, tracking quotes, and ensuring documents are issued correctly and on time.
  • Strengthen and maintain relationships with clients, prospects, client teams, and producers to provide best-in-class service and drive growth and retention.
  • Oversee the process of collecting, reviewing, updating, and communicating client information to the placement team for optimal program solutions and pricing.
Requirements
  • Bachelor's degree or equivalent work experience.
  • Ability to obtain a Property & Casualty (P&C) License within three months of hire.
  • MS Office proficiency (Excel, Outlook, Word, PowerPoint).
  • Strong organizational skills, ability to multitask, and work in a fast-paced environment.
  • Attention to detail with a focus on accuracy.
  • Self-starter with the ability to work independently.
What We Offer
  • A company with a strong brand and strong results to match.
  • Culture of internal mobility, collaboration, and valued partnership with HR from the business.
  • Competitive pay, full benefits package, including medical, dental, vision, STD/LTD, life insurance, and a generous 401(k) match.
  • Generous paid time off for vacation, sick leave, company holidays, and time to give back to the community.
  • Employee Resource Groups, providing access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations.
About Us

Marsh LLC is the world's leading insurance broker and risk adviser, serving commercial and individual clients with data-driven risk solutions and advisory services. With over 45,000 colleagues operating in more than 130 countries, Marsh is committed to embracing a diverse, inclusive, and flexible work environment.

We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status, or any other characteristic protected by applicable law.

Marsh LLC is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh LLC colleagues are expected to be in their local office or working onsite with clients at least three days per week.

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