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Senior Account Manager, AEP

2 months ago

Columbus, Ohio, United States HITACHI ENERGY USA INC Full time

Position Overview:

The Account Director plays a crucial role in overseeing a designated account, ensuring the enhancement of order volume, customer satisfaction, and overall share of customer expenditure. This role involves leading a dedicated team to meet these objectives.

Key Responsibilities:

  • Act as the representative for Hitachi Energy, strengthening the account relationship from a national perspective while engaging with global resources as needed.
  • Develop and maintain strategic alliances with senior leadership within the customer organization.
  • Implement a structured account management process and articulate compelling value propositions.
  • Leverage Hitachi Energy's innovative technologies to resolve customer challenges and gain a competitive edge.
  • Serve as the main point of contact for the customer, effectively mobilizing Hitachi Energy's resources.
  • Conduct all interactions with the utmost integrity and ethical standards.
  • Meet or surpass account order goals while maximizing customer satisfaction.
  • Oversee the comprehensive customer relationship and act as a primary contact for resolving issues.

Qualifications:

  • A Bachelor’s degree in a technical or business-related field; an MBA is preferred.
  • A minimum of 12 years of relevant industry experience.
  • Broad experience across various products, clients, and market sectors.
  • Demonstrated ability to collaborate effectively within a team and influence stakeholders.
  • Strong business insight and exceptional customer relationship management skills.

About Hitachi Energy:

Hitachi Energy stands at the forefront of energy solutions, delivering innovative technologies that promote sustainable energy practices. Join our team to contribute to a significant transformation in the energy landscape.

Core Values:

  • Teamwork and collaboration.
  • Integrity and ethical behavior.
  • Innovation and creativity.