Claims Account Representative

4 days ago


Columbus, Ohio, United States Ohio Department of Aging Full time
Job Summary

We are seeking a highly skilled Claims Account Representative to join our team in the Collections Enforcement Section. As a Claims Account Representative, you will be responsible for providing exceptional customer service to Ohio constituents to collect certified delinquent taxes and debts owed to state agencies.

Key Responsibilities
  • Collect delinquent taxes and/or monies owed to state agencies
  • Handle sensitive telephone and in-person contacts with the general public, clients, accountants, and attorneys to collect delinquent debts
  • Perform skip tracing, investigate, trace, and verify debtor location
  • Maintain accounts on debt owed to the State
  • Issue praecipes and cites permits
  • Negotiate repayment with debtors, legal, and/or other government representatives
  • Closes accounts which have made restitution
  • Perform general clerical tasks
Requirements
  • High school diploma and 12 months experience in collections or 12 months training in collections, public relations, and/or office practices and procedures
  • 1 course or 3 months training in English composition and grammar or business communication
  • Formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals
  • 4 months experience or 4 months training in use of personal computer, calculator, and telephone equipment
Benefits

We offer a comprehensive benefits package to eligible full-time and part-time employees, including medical coverage, free dental, vision, and basic life insurance premiums, paid time off, and education and development opportunities.



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