Market Research Practice Manager

2 weeks ago

White River Junction, Vermont, United States Resource Systems Group , Inc. Full time
Job Title: Senior Transit Market Research Leader

We are seeking exceptional leaders to join our Market Research practice at Resource Systems Group, Inc. As a leader in the transit market research industry, we provide high-quality, actionable insights through innovative techniques and data-driven approaches.

About Resource Systems Group, Inc.

We are a mission-driven organization, working to shape a better future through unmatched research and analytics. Our diverse portfolio of public and private sector clients locally, nationally, and internationally, rely on us for expert advice and guidance.

Job Summary

We are looking for leaders who can manage small teams responsible for complex and large-scale project portfolios. As a Senior Transit Market Research Leader, you will be responsible for the performance of the team and growth of existing portfolios.

Key Responsibilities
  • Lead multiple project teams in executing consulting engagements on time and on-budget with our high standard for delivery.
  • Contribute insights to project strategies, considering client objectives and industry trends.
  • Ensure effective communication and collaboration within the team.
  • Guide project managers in managing project resources efficiently, including human capital and other project-related assets.
  • Actively participate in the recruitment, selection, and management of staff, including mentoring and development of staff.
  • Mentor and provide guidance on project tasks and professional growth (interpersonal and technical).
  • Build and maintain relationships with clients.
  • Understand client needs and contribute to solution development.
  • Identify growth opportunities within existing client organizations, and build new client relationships.
  • Maintain knowledge and information about industry trends and best practices to contribute valuable insights to clients and our planning processes.
  • Actively participate in activities/industry events to advance our brand.
  • Manage project budgets, timelines, and resources to ensure successful delivery of projects.
  • Oversee project delivery to meet client expectations ensuring a high level of client satisfaction.
  • Efficiently allocates resources, monitors and reports key performance indicators for project success.
  • Lead contingency planning and issue mitigation (e.g., difficult client conversations).
  • Assist in developing project roadmaps.
Qualifications
  • Bachelor's degree in a relevant field of study (transportation, energy, market research, statistics, math, economics, psychology, geography, engineering, or a similarly relevant field of study).
  • Masters or other advanced degrees preferred.
  • 10+ years consulting and building domain expertise.
  • Proven ability to manage professional consulting teams and large-scale/complex project portfolios.
  • Proven ability to consistently drive accountability for the performance of a team within the discipline.
  • Demonstrated ability to manage multiple small teams of people and projects to deliver projects within scope, on time and on-budget with high customer satisfaction.
  • Proven ability to adapt team plans and priorities to address resource and operational changes.
  • Proven ability to lead with a quality, innovation, and growth mindset.
  • Demonstrated ability to independently make decisions and solve problems in accordance with policy, procedure, and business plans.
  • Proven ability to provide technical guidance to employees, colleagues, and/or customers.
  • Demonstrated ability to work across functional areas to deliver work products and/or resolve issues.
  • Demonstrated ability to recruit, manage, and develop people (e.g., performance and developmental goal setting, delivering performance feedback, participating in pay decisions, and productively participating in disciplinary action).
  • Demonstrated proficiency in conducting analyses using statistical packages, databases, and spreadsheets, e.g. SPSS, Python, SQL, R, and/or Excel.
  • Strong executive presence and presentation skills.
  • Excellent written and verbal communication skills.
  • Demonstrated ability to communicate complex technical materials in concise and meaningful ways to project team members and clients.
  • Demonstrated ability to maintain and grow client relationships that lead to new business opportunities.
Physical Demands
  • Requires periodic travel.
  • Frequently involves standing or sitting for prolonged periods.
  • Operates a computer and other office machinery, such as a calculator, copy machine or computer printer.
  • Frequently communicates with colleagues and clients. Must be able to exchange accurate information in these situations.
  • Ability to uphold the stress of traveling.
  • Ability to hike to remote locations carrying equipment.
Corporate Values
  • Honor Commitments: We make commitments to our clients, collaborators, colleagues, and community and we stick to them. Our commitments are rooted in strong ethics, honesty, and integrity.
  • Embrace the Challenge: We enjoy and take pride in what we do. We are eager to take on challenges, be innovative, and put in the work required. We continuously strive to learn, share, and develop professionally.
  • Play as a Team: We respect the people we work with and enjoy working together in a collaborative, trust-based environment. We value diversity of thought and open communication. We support each other to deliver quality work, and to grow as individuals and as a team.
  • Think like an Owner: We constantly look for opportunities to provide more value. We provide a flexible environment to encourage people to explore new directions and to take ownership of their own and our success.

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