Account Manager/Portfolio Specialist

4 weeks ago

Seattle, Washington, United States Aon Full time
Account Specialist Manager Job Description

Aon is seeking a highly skilled Account Specialist Manager to join our General Industry team in Seattle. This is a hybrid role based out of our Seattle, WA office.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

You will be responsible for leading talent development for the Account Specialist population on our General Industry team. Through leadership, role modeling, coaching, mentoring, training, and engagement, drive individual goal achievement by AS team members. 80% or more leading AS population including training and development, identifying efforts to standardize work, ensure activities are performed by the right group, and manage capacity across the team.

Up to 20% collaborating with regional and national Account Specialist leadership.

Up to 10% supporting initiatives with AE leaders.

Leads efforts for AS staff to achieve and sustain effective alignment with Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovation, Results, and Values.

Collaborates with AS staff, Account Management team, and Client Service Delivery Leaders to establish clear roles, responsibilities, and performance expectations within the team.

Leverage the capacity model and AS best practices to maximize the efficiency of the Account Portfolio under your leadership. Focus on continuous improvement and the operational efficiency of your team in support of the office-based teams. Enable effective onboarding and handling of net new clients and the expansion of our relationships with existing clients.

Monitors performance and suggests changes in AS assignments and the composition of service teams as appropriate working closely with the AE leader and CSDL.

Works with CSDL and AE leader on succession planning for key clients, and AS recruiting and talent pipeline. Collect meaningful multi-rater feedback for use in the performance management process.

Swiftly handles any instances of underperformance within the AS team and advocates for those Account Specialists looking for AE opportunities.

Work on region and national client service delivery initiatives to ensure efficiency and build standard processes.

Educates assigned AS's by leveraging training plans in client management, risk management, insurer interface, and Aon resources and processes. Ensures Account Specialist understand their career opportunities and encourage movement where possible.

Recent management experience with direct reports.

Strong desire to lead a team and work alongside local colleagues and regional/national leadership.

Experience with recruiting and managing talent pipeline. Collecting meaningful feedback for use in the performance management process.

Bachelor's degree or equivalent years of work experience.

How we support our colleagues:

Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.

Eligibility for benefits is governed by the applicable plan documents and policies.

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