IT Support Specialist

3 weeks ago


Seattle, Washington, United States Tailored Management Full time
Job Title: IT Support Specialist

Job Summary:
Tailored Management is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our employees, troubleshooting hardware and software problems, and deploying laptops and desktops using standard deployment tools.

Responsibilities:
• Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware.
• Build and deploy laptops and desktops using standard deployment tools (JAMF, LANDesk, DeployStudio, Deep Freeze).
• Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio, and video conferencing.
• Create accounts for new hires.
• Deploy and support software to end-users.
• Respond to support requests in the IT Helpdesk both in person and via ticketing system.
• Manage inventory for hardware and software.

Requirements:
• 2-3+ years of experience in IT support roles.
• Basic networking skills, including an understanding of servers, switches, Wi-Fi, etc.
• Knowledge of administration of Apple computer products using enterprise management tools.
• Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence.
• Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude.
• Solid problem-solving skills.
• Ability to lift heavy equipment (50+ pounds) as needed.

What We Offer:
• Competitive pay rate of $32.29/hr on W2.
• 7-month contract with potential for extension or conversion to FTE based on performance, attendance, and business need.
• Opportunity to work with a fast-paced, high-growth environment and a distributed team supporting IT operations and remote offices across the country.

How to Apply:
If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your application to Tailored Management.
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