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Front Desk Operations Manager

2 months ago

Spokane, Washington, United States The Davenport Grand Hotel Full time

Front Desk Supervisor Role Overview

The Davenport Grand Hotel seeks a dynamic and customer-focused professional to lead our front desk team in delivering exceptional guest service. As a Front Desk Supervisor, you will be responsible for supervising front desk operations, including check-in, check-out, and guest services, ensuring smooth and efficient processes.

Key Responsibilities:

  • Supervise and motivate the front desk team to provide exceptional customer service
  • Handle guest inquiries, concerns, and special requests in a professional and efficient manner
  • Train and onboard new front desk staff members
  • Ensure accuracy and completeness of guest reservations and billing information
  • Collaborate with other departments to resolve guest issues and enhance guest experiences
  • Maintain a clean and organized front desk area
  • Monitor and maintain compliance with hotel policies and procedures

Requirements:

  • Prior cash handling experience necessary
  • High School graduate or G.E.D. equivalent
  • Ability to communicate effectively with the public and other Team Members
  • Read, write and speak English fluently
  • Six months Front Desk experience
  • Strong computer skills
  • Flexible schedule including nights and weekends

Benefits:

  • Competitive salary range: $18.00 - $20.00 per hour
  • Comprehensive medical coverage
  • Dental and vision coverage
  • 24/7 teledoc service
  • Pet insurance
  • Hotel discounts
  • Tuition reimbursement
  • Paid time off (vacation, sick, bereavement, and holidays)
  • 401K match

The Davenport Grand Hotel offers a unique opportunity to be part of a renowned hotel that is at the forefront of Spokane's hospitality industry. As a Front Desk Supervisor, you will be part of a team that values excellence, growth, and teamwork. If you are a dynamic and customer-focused professional with a passion for hospitality, we encourage you to apply for this exciting opportunity.