Evening and Weekend Operations Manager

3 days ago


Spokane, Washington, United States YMCA of The Inland Northwest Full time
Company Overview

The YMCA of the Inland Northwest is a leading nonprofit organization dedicated to strengthening community through youth development, healthy living, and social responsibility.

About This Role

We are seeking an experienced Evening and Weekend Manager to join our team. This role will support the work of the Y by delivering excellent member service and providing leadership to staff in the absence of senior management.

Job Description

Schedule: Various days during the week and availability to work on Saturdays (opening shift)

Responsibilities:
Manage time between working front desk operations and overseeing activities throughout the building
Process membership transactions including sales, member check-in, tours, paperwork, and exceptions for Membership for All circumstances
Monitor staff coverage, adjusting membership staffing levels as needed based on seasonal fluctuations and usage
Supplies input on strategies or methods relating to member acquisition and retention
Serves as a member of the Membership Leadership Team, reinforcing YMCA policies and procedures and membership standards
Maintain current knowledge on all YMCA programs, facilities, and services
Makes decisions within operating systems related to failed drafts, cancellations, and other membership functions in the absence of the Membership Director and Associate Branch Executive
Supplies leadership in director(s) absence during an accident/incident in the facility, ensuring accidents/incidents/MOD shift reports are completed and distributed
Actively participates in annual fundraising campaign events and projects, encouraging staff and members to get involved in the promotion of YMCA programs, memberships, and collection of donations


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