Program Manager for Technical Initiatives

2 weeks ago


San Francisco, California, United States Memfault Full time

Position Overview: As a Program Manager specializing in technical initiatives at Memfault, you will oversee the effective deployment of our platform. Your role will involve guiding new clients through their initial 180 days post-signing, ensuring a smooth transition to production devices. Your extensive product knowledge, exceptional project management capabilities, and strong communication skills will facilitate successful and timely onboarding experiences.

Key Responsibilities:

  • Technical Proficiency: Acquire a comprehensive understanding of Memfault's platform, features, and integration processes to offer expert support during client onboarding.
  • Project Coordination: Oversee the delivery, development, and integration of Memfault, ensuring clear communication regarding project scope, dependencies, and accountability. Maintain thorough project plans and timelines.
  • Client Focus: Collaborate with clients to thoroughly understand their technical needs and objectives, identify opportunities, and craft customized onboarding strategies that align with their business goals.
  • Education and Training: Design and conduct training sessions and workshops to ensure that engineers and leaders understand the advantages of utilizing Memfault.
  • Stakeholder Engagement: Serve as the primary liaison for all implementation-related matters, fostering effective communication and collaboration among cross-functional teams at Memfault and the client.
  • Risk Assessment: Proactively identify and communicate potential risks, ensuring that timelines and expectations are consistently met. Manage issues, resolve obstacles, and escalate concerns when necessary.
  • Implementation Support: Collaborate with Solutions Architects to grasp technical requirements and necessary customizations, advocating for the prioritization of Memfault adoption.

Qualifications:

  • Demonstrated tenacity, urgency, and follow-through in project management.
  • Strong program management skills with a focus on delivering complex technical projects.
  • Technical aptitude and curiosity, with the ability to develop in-depth product knowledge.
  • Effective communication skills to convey technical concepts to various customer personas, including engineering, support, QA, and leadership.
  • Excellent organizational skills to drive projects forward and ensure successful client onboarding.
  • Proficient in navigating customer processes and managing risks effectively.

Preferred Qualifications:

  • Experience in technical program management within the IoT or hardware sectors.
  • Familiarity with release management processes and software engineering.

Compensation: The salary range for this position is $130,000 - $175,000 annually, accompanied by full benefits including health, vision, dental, 401k, unlimited PTO, and competitive pay and equity packages.

About Memfault: Memfault is the pioneering IoT reliability platform that empowers teams to develop more resilient devices at scale. Our platform provides critical insights into product performance and identifies issues that lead to field failures, enabling hardware teams to operate with the agility of software organizations. Notable companies such as Lyft, Logitech, Bose, Whoop, and Verkada leverage Memfault's performance monitoring, device debugging, and OTA update capabilities to enhance product quality. Memfault was founded by industry veterans from Pebble, Fitbit, and Oculus and is supported by various investors.


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