Channel Support Account Manager
20 hours ago
Imagine what you could do here at Apple. We're a company that doesn't just build products, we build wonder. Our diversity of people and ideas inspires innovation that's revolutionized entire industries. As a Channel Support Account Manager, you'll work with thousands of our external Reseller Partners, as well as closely with the best minds within Operations. This role has a wide range of responsibilities focused on Account Management, including Collaboration, Planning, Forecasting, and Replenishment (CPFR) weekly process with key channel partners.
Key Responsibilities:- Analyze demand and backlog data in conjunction with customers to drive POS in stock and maximize revenue/sell-thru.
- Develop supply and demand forecast for selected products, reviewing supply/sell-in forecast and ensuring sufficient backlogs and credits to support the sell-in forecast.
- Work with functional leaders to understand account business problems & processes and work towards solutions.
- Identify and drive account process improvement opportunities.
- Build and review weekly allocation plan and ensure supply visibility plan is communicated to partners in a timely manner.
- Remain knowledgeable of Resellers' performance requirements, product line, and service offerings.
- Strengthen business relationships with our customers, end-users, external partners, sales, and internal partners.
- Propose supply and availability for Apple's reseller partners.
- Drive and participate in New Product Introduction engagement with resellers.
- Drive optimal POS (point of sales) in-stock inventory.
- 3+ years of planning experience in Supply Chain, Sales Operations, or Retail industry required.
- Excellent business communication and presentation skills.
- Advanced level of Excel and data analysis skills.
- Ability to toggle between strategic and detail-orientated thinking.
- Ability to influence across multi-functional teams and work in a matrixed environment.
- Capacity to thrive in an environment where accountability without control is prevalent.
- Enthusiasm for working through ambiguity.
- Strong work ethics, perseverance, and flexibility.
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