Channel Support Account Manager

20 hours ago

Austin, Texas, United States Apple Full time
Americas Channel Support Account Manager

Imagine what you could do here at Apple. We're a company that doesn't just build products, we build wonder. Our diversity of people and ideas inspires innovation that's revolutionized entire industries. As a Channel Support Account Manager, you'll work with thousands of our external Reseller Partners, as well as closely with the best minds within Operations. This role has a wide range of responsibilities focused on Account Management, including Collaboration, Planning, Forecasting, and Replenishment (CPFR) weekly process with key channel partners.

Key Responsibilities:
  • Analyze demand and backlog data in conjunction with customers to drive POS in stock and maximize revenue/sell-thru.
  • Develop supply and demand forecast for selected products, reviewing supply/sell-in forecast and ensuring sufficient backlogs and credits to support the sell-in forecast.
  • Work with functional leaders to understand account business problems & processes and work towards solutions.
  • Identify and drive account process improvement opportunities.
  • Build and review weekly allocation plan and ensure supply visibility plan is communicated to partners in a timely manner.
  • Remain knowledgeable of Resellers' performance requirements, product line, and service offerings.
  • Strengthen business relationships with our customers, end-users, external partners, sales, and internal partners.
  • Propose supply and availability for Apple's reseller partners.
  • Drive and participate in New Product Introduction engagement with resellers.
  • Drive optimal POS (point of sales) in-stock inventory.
Requirements:
  • 3+ years of planning experience in Supply Chain, Sales Operations, or Retail industry required.
  • Excellent business communication and presentation skills.
  • Advanced level of Excel and data analysis skills.
  • Ability to toggle between strategic and detail-orientated thinking.
  • Ability to influence across multi-functional teams and work in a matrixed environment.
  • Capacity to thrive in an environment where accountability without control is prevalent.
  • Enthusiasm for working through ambiguity.
  • Strong work ethics, perseverance, and flexibility.

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