Channel Support Account Manager

3 weeks ago

Austin, Texas, United States Apple Full time
Role Overview

As a Channel Support Account Manager at Apple, you will play a critical role in driving business growth and customer satisfaction through effective account management and supply chain planning. This position requires a strong understanding of supply chain operations, sales finance, and regional supply planning. You will be responsible for analyzing demand and backlog data, developing supply and demand forecasts, and working with functional leaders to identify and drive account process improvement opportunities.

Key Responsibilities

- Collaborate with regional supply planning, sales, and sales finance teams to analyze demand and backlog data, and develop supply and demand forecasts.
- Work with customers to understand their distribution flexibility, channel directions, and inventory and sales data to drive POS in stock and maximize revenue/sell-thru.
- Develop and review weekly allocation plans, ensuring supply visibility and timely communication to partners.
- Remain knowledgeable of Resellers' performance requirements, product line, and service offerings.
- Strengthen business relationships with customers, end-users, external partners, sales, and internal partners.

Requirements

- 3+ years of planning experience in Supply Chain, Sales Operations, or Retail industry required.
- Excellent business communication and presentation skills. Additional language proficiencies are a plus.
- Advanced level of Excel and data analysis skills.
- Ability to toggle between strategic and detail-orientated thinking.
- Ability to influence across multi-functional teams and work in a matrixed environment.
- Capacity to thrive in an environment where accountability without control is prevalent.
- Enthusiasm for working through ambiguity.
- Strong work ethics, perseverance, and flexibility.

What We Offer

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

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