Customer Support Specialist in 3D Printing

1 week ago


New York, New York, United States Women in 3D Printing Full time

Position Overview:

As a Customer Support Specialist in the realm of 3D printing, you will serve as the vital link between our clients and their specific needs. You will be the primary contact for customers, ensuring they receive exceptional service and support throughout their journey with us.

Key Responsibilities:

  • Respond to all incoming inquiries via phone, chat, and email in a timely and professional manner.
  • Advise clients on optimal logistical and technical solutions for their design and engineering projects, both remotely and in person.
  • Identify and understand customer requirements to guide them towards the most suitable services and materials.
  • Deliver a seamless customer service experience while embodying the values of Women in 3D Printing.
  • Maintain current knowledge of our services, materials, and technologies to provide informed support.
  • Offer virtual training and assistance to educate clients on our self-service platform as needed.
  • Communicate critical customer issues to internal teams and coordinate resources for effective resolution.
  • Document and track customer orders and projects using internal systems to ensure accuracy and timeliness.
  • Collaborate with internal teams to address workflow bottlenecks and enhance efficiency and customer satisfaction.

Qualifications:

  • Proficient understanding of 3D printing or additive manufacturing processes is essential.
  • A background in industrial design or engineering is advantageous.
  • Exceptional communication and interpersonal skills.
  • Strong grasp of sales processes and customer relationship management.
  • Demonstrated management capabilities.
  • Ability to thrive in a dynamic startup environment.
  • Natural networking and social skills.
  • Proficient problem-solving and negotiation abilities.
  • Prior experience in a customer support role is preferred.
  • Sales experience is a plus.

If you are interested in contributing to a supportive tech community within the expanding 3D printing industry, this role offers a unique opportunity to engage with clients and represent the Women in 3D Printing brand.



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