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Technical Support Liaison

2 months ago

New York, New York, United States Women in 3D Printing Full time

About the Role:

We are seeking a highly skilled Technical Customer Service Representative to join our team at Women in 3D Printing. As a key interface with our customers, you will be the face of our brand, providing top-notch customer service and support.

Key Responsibilities:

  • Provide timely, efficient, and professional support to customers via various channels, including phone, email, and online chat.
  • Consult with customers to understand their needs and provide guidance on best logistical and technical options for design and engineering projects.
  • Stay up-to-date with services, materials, and technologies to provide accurate and informed support.
  • Collaborate with internal teams to resolve customer issues and improve the overall customer experience.
  • Utilize internal systems to track and document customer orders and projects.

Requirements:

  • Technical understanding of 3D printing or additive manufacturing workflows.
  • Exceptional communication, interpersonal, and customer service skills.
  • Strong understanding of sales process and customer relationship management.
  • Strong management skills.
  • Ability to adapt in a fast-paced startup environment.

What We Offer:

As a Technical Customer Service Representative at Women in 3D Printing, you will have the opportunity to work with a talented team, learn about the latest advancements in 3D printing, and make a meaningful impact on our customers' experiences.