Technical Customer Service Representative
7 days ago
About the Role:
We are seeking a highly skilled Technical Customer Service Representative to join our team at Women in 3D Printing. As a key interface with our customers, you will be the face of our brand, providing top-notch customer service and support.
Key Responsibilities:
- Provide timely, efficient, and professional support to customers via various channels, including phone, email, and online chat.
- Consult with customers to understand their needs and provide guidance on best logistical and technical options for design and engineering projects.
- Stay up-to-date with services, materials, and technologies to provide accurate and informed support.
- Collaborate with internal teams to resolve customer issues and improve the overall customer experience.
- Utilize internal systems to track and document customer orders and projects.
Requirements:
- Technical understanding of 3D printing or additive manufacturing workflows.
- Exceptional communication, interpersonal, and customer service skills.
- Strong understanding of sales process and customer relationship management.
- Strong management skills.
- Ability to adapt in a fast-paced startup environment.
What We Offer:
As a Technical Customer Service Representative at Women in 3D Printing, you will have the opportunity to work with a talented team, develop your skills, and contribute to the growth and success of our company.
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